Atlassian JIRA, Collocation, Communication Skills, Data Entry, Detail Oriented, Documentation, Incident Management, Internet Security, Maintain Compliance, Network Operations Center, Operational Support, Organizational Skills, Physical Security, Record Keeping, Security Protocols, Standard Operating Procedures (SOP), Time Management
As a Datacenter Access Management Technician, you will play a key role in reviewing, validating, and monitoring access to OCI data centers, supporting compliance and operational excellence.
Daily Job Duties:
* Review and evaluate data center access requests, validating the business justifications and ensuring all required documentation is complete and accurate.
* Collaborate with site managers to coordinate and approve site access, following all internal policies and procedures.
* Work with multiple colocation provider access management portals to set up, modify, or revoke access permissions for approved personnel.
* Monitor and validate entries by individuals accessing OCI data centers, confirming that access matches approved lists.
* Document and escalate access discrepancies or unauthorized entries according to established escalation and incident management procedures.
* Maintain detailed records of all access requests, approvals, denials, and exceptions in internal tracking tools such as JIRA Ticketing and Confluence.
* Participate in routine audits of active data center access lists to ensure compliance and accuracy.
* Provide clear access reports and handoffs during shift changes to maintain alignment and site awareness across the team.
* Stay current with OCI and industry best practices regarding physical security and access control, participating in ongoing training sessions.
Requirements:
* 3 to 5 years of experience in physical security, access management, or related datacenter operational roles.
* Familiarity with access management tools, portals, or security administration processes.
* Exceptional attention to detail with strong organizational and documentation skills.
* Effective communicator with the ability to interact with internal stakeholders, site managers, and external providers.
* Commitment to following security protocols and escalation procedures with strict adherence to standard operating procedures.
* Excellent time management skills and reliability for shift work and handoff responsibilities.
* Ability to work independently and collaboratively in a dynamic, global environment.