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Data Entry Clerk III

Ampcus Incorporated

Jackson, MS

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JOB DETAILS
SKILLS
Business Services, Call Center Software, Call Centers, Call Volume, Certified Coding Specialist (CCS), Consulting, Customer Relations, Customer Satisfaction, Customer Support/Service, Data Entry, Detail Oriented, Documentation, Multitasking, Needs Assessment, Performance Metrics, Presentation/Verbal Skills, Privacy Controls, Problem Solving Skills, Quality Metrics, Security Compliance, Telephone Skills
LOCATION
Jackson, MS
POSTED
8 days ago

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Data Entry Clerk III
Job Location: Jackson, MS

Duration: 12-12 month(s)

Description/Comment:

  • Answer inbound customer calls to provide support, resolve issues, and respond to inquiries.
  • Make outbound calls to follow up on customer requests, provide updates, and conduct service outreach.
  • Identify customer needs and provide appropriate solutions.
  • Document all interactions clearly and accurately in the customer management system.
  • Meet or exceed performance metrics including call quality, call volume, response time, and customer satisfaction.
  • Collaborate with internal departments to resolve customer concerns efficiently.
  • Adhere to all compliance, privacy, and security standards.

Skills & Qualifications:

  • Strong verbal communication and active listening skills.
  • Ability to remain calm and professional under pressure.
  • Excellent problem-solving and multitasking skills.
  • Proficiency with call center software and CCS systems.
  • High attention to detail and accuracy in documentation.
  • Prior customer service or call center experience preferred but not required.

Work Environment:

  • Fast-paced environment with frequent customer interaction.
  • Role may require meeting daily or weekly call targets and performance metrics.

Additional Job Details:

  • Location: Onsite 6540 Watkins Dr, Jackson, MS 39213
  • Hours: 40 Full Time
 

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

About the Company

A

Ampcus Incorporated

Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.

Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.

We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted"​ that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.

Industry: Information Technology and Services

Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
http://www.ampcus.com

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