Job Description
Our client, a Banking company, is looking for a Data Entry Clerk (Level III) for their Chicago, IL location.
Responsibilities:
Requirements:
Why Should You Apply?
Responsibilities:
- Responsible for handling more complex files and effectively preventing client escalations.
- Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents.
- Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.
- Addresses issues in production proactively and handles complex client escalations
- Prioritizes and organizes work to increase effectiveness, efficiency, and productivity
- Monitors and reviews documentation requirements
- Resolves peer or customer escalations and inquiries
- Executes on policies and procedures in connection with firm policies and guidelines regarding document management
- Data Entry experience - full keyboard and 10-key numeric keypad
- Ability to accurately key information adhering to SLA deadlines
- Proactively communicate and escalate issues (i.e. computer system problems, inaccurate information, out of balance transactions, etc.)
Requirements:
- Must have previous DE exp. to be considered for this role.
- Familiar with lockbox products, especially healthcare
- Familiar with medical terminology.
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Numbers & Facts
| Location | Chicago, IL |
| Industry | Management Consulting Services |
| Salary | $15–$20.13 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
Skills
- 10-key (Tenkey) Numeric Keypadunmatched
- Banking Servicesunmatched
- Communication Skillsunmatched
- Computer Systemsunmatched
- Customer Escalationsunmatched
- Customer Support/Serviceunmatched
- Data Entryunmatched
- Document Managementunmatched
- Documentation Reviewunmatched
- Establish Prioritiesunmatched
- Health Planunmatched
- Healthcareunmatched
- Keyboardsunmatched
- Medical Terminologyunmatched
- Problem Solving Skillsunmatched
- Production Supportunmatched
- Service Level Agreement (SLA)unmatched
- Time Managementunmatched
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