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Skills
Asset Managementunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Detail Orientedunmatched
Diversityunmatched
Documentationunmatched
Help Deskunmatched
IT Service Management (ITSM)unmatched
Identify Issuesunmatched
Inventory Managementunmatched
Operational Improvementunmatched
Operational Strategyunmatched
Organizational Skillsunmatched
People Managementunmatched
Presentation/Verbal Skillsunmatched
Reporting Skillsunmatched
Secondary Schoolunmatched
Software Administrationunmatched
Team Lead/Managerunmatched
Technical Leadershipunmatched
Time Managementunmatched
Trend Analysisunmatched
Vendor/Supplier Managementunmatched
Writing Skillsunmatched
Description
If you're a skilled help desk manager who can lead our IT team and provide support to internal customers aka our employees, both on-premises and off it. You will be responsible for answering inquiries, troubleshooting hardware and software issues, and documenting said issues. Your projects will be yours to run as long as they fit into the company's objectives and brand guidelines. If this sounds like your cup of tea, apply now and tell us why.
Responsibilities:
Run the help desk, including staff supervision, asset supply and deployment and vendor management
Receive and respond to IT queries in a timely manner
Manage asset inventory
Assist employees as when required, with technical issues; document incidents for future reference
Collaborate with internal partners to implement new technologies to improve operational efficiency
Prepare periodic reports for management with recommendations and trends
Requirements:
Requirements:
Experience in the industry is not relevant
High School or College degree preferred
Demonstrable skills troubleshooting a wide range of technical problems
Strong organizational skills with eye for detail
Maybe 1+ month spent leading others in a help desk environment
Excellent written and verbal communication skills
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.