Data entry

Job Title: Transaction Processor Associate II
Location: East Hartford, CT 06108
Pay Rate: $20.69/hour
Schedule: Full-Time | Monday–Friday, 8:30 AM – 5:00 PM

Position Overview
We are seeking a detail-oriented Transaction Processor Associate II to join our team in a high-volume administrative environment. This hybrid role focuses on transaction processing, data entry, and light customer support within financial assistance programs (e.g., SNAP).

Key Responsibilities

• Process and submit denial letters and eligibility documents with accuracy and compliance.

• Perform data entry and screen consumer information across multiple systems.

• Maintain high productivity, accuracy, and quality (QAP) standards.

• Research, analyze, and update consumer records as needed.

• Communicate with clients via written and verbal channels.

• Support the call center team with inbound inquiries during peak times.

• Document all interactions and updates accurately.

• Meet contract deadlines and adhere to attendance/compliance policies.

Required Qualifications

• High School Diploma or GED.

• Meet at least two of the following:

  • Associate's degree or higher

  • 6+ months of call center or customer-facing experience

  • Experience processing eligibility or transactional data

  • Typing speed of 40+ WPM

• Strong attention to detail and ability to work in a fast-paced, structured environment.

Preferred Qualifications

• Experience with public assistance programs (SNAP, Medicaid, etc.).

• Background in high-volume processing or back-office operations.

• Customer service experience handling sensitive situations.

Work Environment & Additional Details

• Hybrid/onsite model in East Hartford, CT.

• 40-hour workweek with weekly time reporting.

• Background check and drug screening required.