Firstsource is a specialized global business process services partner to leading Healthcare, Banking, Communications, Media, Technology, and Retail brands. The Data Entry role involves maintaining accurate member coverage information, ensuring data integrity, and processing enrollment requests in a health insurance setting.
Specialized global BPS partner across Healthcare, Banking, Communications, Media, Technology, and Retail.
Part of RP Sanjiv Goenka Group, publicly listed on NSE FSL and BSE 532809.
25.9 percent year over year revenue growth in FY25, 14 large deals won.
Recognized Star Performer and Major Contender in Everest Group FCC Operations PEAK Matrix 2025.
Reviewing and reconciling member records: This includes reviewing eligibility dates, plans, primary care provider (PCP) information, and other relevant details
Comparing and reconciling enrollment information: Comparing enrollment information to relevant files, such as 834 files, and making necessary adjustments to ensure correct data is present
Enrolling new or reinstated members: Processing requests to enroll new members or reinstate existing ones
Reviewing and reconciling Third Party Liability (TPL) records: Examining and reconciling records related to third-party liability
Following procedures and standards: Adhering to team procedures, including HIPAA policies and procedures, and meeting established performance standards for quality, turnaround time, and productivity
Maintaining internal customer relations: Interacting with staff to address enrollment issues, conducting research, and ensuring accurate and complete enrollment record information
Contacting members or other involved parties: Reaching out to insured individuals or other parties to obtain additional or missing information
Maintaining detailed records: Keeping accurate records of all member interactions
High School Diploma or GED
Prior experience in enrollment processing, particularly with Medicaid, Medicare, or Commercial enrollment
Ability to work remotely and independently
Strong attention to detail
Strong interpersonal, time management, and organizational skills
Good oral/written communication and analytical skills
Ability to work in a fast-paced environment and navigate multiple systems, often using dual monitors