Job Purpose:
Meets customer information requirements by establishing and accomplishing data entry objectives; managing staff.
Duties:
* Accomplishes data entry human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
* Achieves data entry operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems.
* Meets data entry financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
* Determines data entry service requirements by conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
* Accomplishes day-to-day work operations by initiating, coordinating, and enforcing data entry policies and procedures.
* Improves data entry quality results by completing audits; identifying trends; determining system improvements; studying, evaluating, and re-designing work processes; implementing changes.
* Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
* Accomplishes information systems and organization mission by completing related results as needed.
Skills/Qualifications:
Data Entry Management, Quality Management, Developing Budgets, Staffing, Coaching, Problem Solving, Operations Research, Analyzing Information , Managing Processes, Developing Standards, Reporting Skills