Organize, file, compile and distribute correspondence and other documents alphabetically, numerically, or by other prescribed method.
Consult and coordinate with others to generate, assemble, and update correspondence, departmental files, systems, manuals, logs, materials and or packets.
Provide general guidance and assistance to internal and external customer inquiries via telephone, written communication and/or in person.
Assist departmental staff, as assigned, with clerical and administrative tasks and projects.
Meet quality, quantity and timeliness standards to achieve individual and department performance goals as defined within the department guidelines.
Demonstrate and maintain current working knowledge of the required systems, procedures, forms and manuals.
Required Job Skills
Intermediate skill in in use of office equipment, including copiers, fax machines, scanner and telephones
Type > 35 words per minute with 5% error rate or less
Basic skill in word processing, spreadsheet, and database software
Intermediate PC proficiency
Sit or stand for a minimum of 8 hours per day
Maintain confidentiality and privacy
Manage a large and diverse administrative workload under limited time constraints
Possess verbal and written communication skills
Capable of basic investigative and analytical research
Navigate, gather, input and maintain data records in multiple system applications
Follow and accept instruction and direction in a rapidly changing, fast paced environment
Establish and maintain working relationships in a collaborative team environment
Preferred Professional Competencies
Knowledge of medical, pharmaceutical, and other health services, practices, and terminology
Knowledge of a wide range of matters pertaining to the organization's services and operations
Required Work Experience
1 year of experience in an office or clerical field
Preferred Work Experience
1 year of experience in health insurance, medical office, or other health related field
1 year of experience in a sales or marketing field
Required Education
High-School Diploma or GED in general field of study