About the job Data Entry Support SpecialistNOTE: Only for US residenceThe Data Entry (Self-Determination) Support Specialist, anticipates and resolves customer issues with filling out and receiving documents, entering records into the electronic filing system, billing agencies, and updating customer records as necessary. Ensures paychecks are calculated accurately and efficiently by following departmental procedures and adhering to agency requirements.RESPONSIBILITIES AND DUTIESAdminister new and existing DocuSign accountsPrepare and send documents via mail using approved communicationsEnsure the proper naming and saving of documents in the document management systemAssist stakeholders in returning documentsServe as an escalation point for DocuSign support issues from the operations staff and customersEnsure all compliance standards are met for audit purposesTimesheet ReviewingTime TrackingProofing & PostingDisbursementsReviewing overlap and overtime reportsAccurately and efficiently complete payroll checklists for assigned agencies. Resolve any discrepancies that may exist in the document.Work with team leader to identify strategies for reducing errors that appear on the weekly OAR report.Collaborate with the staff to resolve rejected timesheet issues and reduce out-of-cycle payroll disbursements (RFPs)Completes administrative tasks such as filing, copying, data entry, etc...Maintains confidentiality of records relating to clientsCollaborates with other staff members to optimize delivery of servicesIdentifies opportunities to improve our processesUpholds company values and missionOther duties as assignedEDUCATIONHigh School diploma or GED equivalentEXPERIENCE AND QUALIFICATIONSKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminologyExcellent written and oral communication skillsStrong attention to detailAbility to plan and organize daily work to meet deadlinesCompetent in the use of Microsoft programs and the InternetAbility to build positive relationships and communicate with people of diverse backgrounds and abilitiesStrong ability to participate on a highly effective teamAbility to plan and organize daily work to meet deadlinesWork is performed in a typical office setting or from a home office#J-18808-Ljbffr