Data Entry Support Specialist

NOTE: Only for US residence

The Data Entry (Self-Determination) Support Specialist, anticipates and resolves customer issues with filling out and receiving documents, entering records into the electronic filing system, billing agencies, and updating customer records as necessary. Ensures paychecks are calculated accurately and efficiently by following departmental procedures and adhering to agency requirements.

RESPONSIBILITIES AND DUTIES

• Administer new and existing DocuSign accounts

• Prepare and send documents via mail using approved communications

• Ensure the proper naming and saving of documents in the document management system

• Assist stakeholders in returning documents

• Serve as an escalation point for DocuSign support issues from the operations staff and customers

• Ensure all compliance standards are met for audit purposes

• Timesheet Reviewing

• Time Tracking

• Proofing & Posting

• Disbursements

• Reviewing overlap and overtime reports

• Accurately and efficiently complete payroll checklists for assigned agencies. Resolve any discrepancies that may exist in the document.

• Work with team leader to identify strategies for reducing errors that appear on the weekly OAR report.

• Collaborate with the staff to resolve rejected timesheet issues and reduce out-of-cycle payroll disbursements (RFPs)

• Completes administrative tasks such as filing, copying, data entry, etc...

• Maintains confidentiality of records relating to clients

• Collaborates with other staff members to optimize delivery of services

• Identifies opportunities to improve our processes

• Upholds company values and mission

• Other duties as assigned

EDUCATION

• High School diploma or GED equivalent

EXPERIENCE AND QUALIFICATIONS

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology

• Excellent written and oral communication skills

• Strong attention to detail

• Ability to plan and organize daily work to meet deadlines

• Competent in the use of Microsoft programs and the Internet

• Ability to build positive relationships and communicate with people of diverse backgrounds and abilities

• Strong ability to participate on a highly effective team

• Effective decision-making skills

• Ability to plan and organize daily work to meet deadlines

WORK ENVIRONMENT

Work is performed in a typical office setting or from a home office