Position Summary:
This position will assist with data governance and system improvement initiatives, including data policies, privacy policies, standards, and practices, as well as activities delivering data quality and improvement outcomes. This role will also have an indirect reporting relationship to the Systems team and play a critical role in embedding governance into system processes, driving accountability, user adoption, and continuous business improvement. The position will have a strong emphasis on system usage discipline, process adherence, and cross-functional system alignment to ensure consistency and scalability across the organization. Collaboration with stakeholders across Digital & IT and the broader business will be critical to success.
General Duties and Responsibilities
Data Governance & Quality
Assist with coordinating data governance communication initiatives to raise awareness and engagement.
Collaborate with Systems, BI, and IT teams to ensure data governance policies are applied to all relevant initiatives (DPIA).
Compile reporting on data governance progress for senior leadership.
Resolve issues escalated from business, systems, and IT functions.
Define and track data quality metrics with data owners and stewards
Conduct root cause analysis on data errors and communicate findings.
Execute data cleansing activities across ERP and other systems.
Ensure third-party privacy agreements and security certifications are maintained.
Audit and review data processes to identify efficiency improvements.
Ensure data quality issues are logged, tracked, and remediated.
Contribute to data governance and system process documentation.
Maintain user guides, policies, and procedural documentation.
Liaise with Data Area Committee (DAC) stakeholders.
Coordinate DAC communications, agendas, and follow-ups.
Serve as liaison between legal, stakeholders, and third parties on data privacy.
Support adoption of governance and privacy policies.
Ensure documentation reflects system-enforced processes and standardized workflows.
Systems, Process & Adoption
Drive consistency and accountability around data entry standards and system process adherence across business functions.
Support user adoption of new systems, reporting tools, and process changes through structured communication plans, end-user training, reinforcement and follow-up activities
Partner with Operations, Customer Service, Sales, and Finance teams to improve system usage consistency, increase data accuracy at the point of entry, align business processes across platforms
Identify recurring system and process failures and recommend scalable, sustainable corrective actions.
Act as a bridge between business users and systems teams to ensure business requirements are reflected in system design, systems are used as intended, process gaps are closed through system enhancements
Support and improve all business systems with a stronger emphasis on data integrity, reporting accuracy, process alignment and enforcement
Coordinate and support users on system updates and new processes with structured change management practices.
Troubleshoot and improve data quality in conjunction with system workflows and automation logic.
Work closely with business teams to standardize system-driven processes and eliminate manual workarounds.
Support development of reporting and self-service capabilities. • Assist in testing new databases and data handling systems.
Prepare documentation, user guides, and training materials.
Support management information and KPI production. • Provide end-user support across business systems.
Support systems with a focus on ensuring reporting reflects standardized system usage and governed data inputs.
Position Qualifications:
Knowledge, Skills, and Abilities
Knowledge of data management and governance processes
Proficient working knowledge in Microsoft Excel
Experience using and supporting systems and data quality initiatives
Experience of developing and improving data processes
Ability to communicate technical issues in plain English
Strong problem solving, time management and organizational skills
Must be dependable with a stable work history.
Excellent customer service, interpersonal, written and verbal communication skills.
Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary.
Must be highly self-motivated and directed.
Ability to be a positive representative of the Company both internally and externally.
Ability to work with respect and cooperation at all times with fellow employees and customers.
Must be committed to working safely at all times.
Minimum 1-2 years of experience with customer data, setup and maintenance.
Experience of delivering value and outcome from data integration, visualization and analytics.
Knowledge and experience of master data management for customer and vendor data.
Ensure that data quality issues are logged, tracked, and remedied in a timely and effective manner.
Able to rapidly coordinate actions internally with multiple departments.
Flexibility to work with partners across multiple time zones
Experience/Education:
Associate degree in computer science, system analysis or similar relevant experience required.
3-5 years of experience working in systems support or master data management or data analyst role, preferably with large datasets.
Proven passion for systems, processes, analytics, data privacy, and the ability to communicate its value
Familiarity with business data reporting tool (e.g., Tableau, PowerBI, Qlik, Cognos, Looker etc.)
Meet DCC Propane:
DCC Propane, LLC, a division of DCC plc, has served communities for over 75 years providing propane for residential, agricultural, commercial, and industrial uses, and water conditioning services since 1962. We are continuing to grow and are currently represented by a team of over 900 dedicated and passionate professionals who live and work in 22 states operating under a number of strong regional brands. The business has succeeded in maintaining a strong family-feel with an unwavering commitment to world-class safety standards and customer service with competitive compensation and benefits.
We strongly believe in taking care of our employees so that they can take care of our customers. Our people are what set DCC Propane apart and are essential to our future growth, whether it is by welcoming a new brand into the DCC family or a new employee into our team, we are driven to ensure that our team members have everything they need to be successful. One way we do that, both at work and at home, is by offering a best-in-class benefit plan to our employees. This includes Medical, Vision, and Dentals plans for you and your family, as well as supplemental insurance programs, 401(k) retirement plan with company match, and Paid Time Off plus holidays.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.