The Apple Service Engineering team is one of the most exciting examples of Apple's long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, Apple Books, Apple Pay. And they do it at a massive scale, meeting Apple's high expectations with dedication to deliver a variety of entertainment in over 35 languages to more than 150 countries.
Do you have a passion for data and how it can be used to improve customer experience, protect user privacy, make products better, and increase revenue for a business? Do you thrive working with data engineers, data scientists and project managers in an agile, distributed and project focused work environment? If so, join us!
Apple is seeking an experienced incident manager/analyst to work on an exciting set of problems outstanding to ASE. You are a key driver to facilitate and solve complex problems around our data and analytics products such as App Analytics, Apple Music for Artists, Podcast Connect Analytics. You will help find interesting data trends, identify root causes, and help transform up-and-coming ideas to products and systems in collaboration with data & analytics engineers, service engineers, project managers, and data scientists. You will do so in an environment that highly values collaboration, mentoring and continuous learning.
We’re a diverse collection of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. The people who work here have reinvented entire industries with the Mac, iPhone, iPad, and Apple Watch, as well as with services, including iTunes, the App Store, Apple Music, and Apple Pay. And the same passion for innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it.
There’s a place here for every kind of brilliant. Everyone here is an innovator, or an innovator-to-be, no matter what your team or your role. So bring your passion, courage, and original thinking and get ready to share it, because every new product, service, or feature we invent is the result of people working together to make each others’ ideas stronger. Innovation at this level depends on people who represent the variety of the human experience and inspire us with their own fresh perspectives. Together, we’ll do amazing work that can make a difference in people’s lives. Including your own. Learn more about working at Apple.