Data & IT Business Service Coordinator

Data and Information Technology

Business Service Coordinator

About Fairweather

Fairweather is a trusted service provider in Alaska, delivering specialized solutions in remote and Arctic environments. Our mission is to support operations with safety, integrity, and excellence. We offer a dynamic and inclusive work environment, ensuring our employees are equipped with the tools and support needed for success.

 Why You Should Work for Us

• Competitive compensation and benefits package
• Supportive and collaborative work culture
• Opportunities for professional development and career growth
• Commitment to employee safety and well-being

Total Rewards & Benefits

• Medical Coverage: Federal Employee Health Benefits (FEHB) plans, including medical, dental, and vision
• Retirement Plan: 401(k) up to 4% company match.
• Insurance: Short-term and long-term disability, life insurance, and voluntary supplemental coverage
• Employee Assistance Program (EAP): Free counseling and support services
• Paid Holidays: Observance of major federal holidays
• Flexible Spending Accounts: Health and dependent care options

POSITION PURPOSE

As a member of the Alaska Data and Information Technology (D&IT) team, this role is responsible for maintaining D&IT assets, managing software and hardware licenses, and facilitating the procurement of IT services, software and equipment across the Alaska region.

The role supports the D&IT Manager through budget tracking, cost coding and reporting on budgeted versus actual spend. It leads the end-to-end procurement process for software and hardware, maintains OSA's software asset register, and provides data, cyber security and risk assessments prior to entering into binding software and service agreements.

The role also manages all D&IT software and service invoicing — including the creation of Service Entry Sheets (SES) and timely receipt approvals in SAP to ensure prompt payment. Additional responsibilities include management of OSA's mobile services account and associated cost coding.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES

IT Procurement, Vendor & Contract Involvement

• Manage software, hardware and services procurement processes, including arranging quotes, submitting Purchase Order Requests, and receipting goods
• Ensure appropriate quantities and licensing models are purchased through ongoing monitoring and optimization
• Maintain relationships with D&IT vendors and re-sellers; support annual contract revisions and renewals.
• Negotiate scopes of work and pricing in coordination with the Contracts Team.
• Manage hardware/software/service agreements and track renewal dates and obligations.
• Assist in warranty claims and ensure all supporting invoice documentation is available

Budget Analysis, Cost Control & Financial Reporting (Non-Labor)

• Coordinate annual IT budget preparation with the Digital & IS Manager's direct reports.
• Submit AFE requests and create purchase requisitions through SAP with proper coding and approvals.
• Process and reconcile invoices, ensuring accuracy and timely vendor payment.
• Monitor IT spend against budget, identify variances, and report on cost performance.
• Identify and track cost reduction opportunities across the IT asset portfolio.
• Prepare detailed budget versus actual spend analysis.

IT Asset Management & Lifecycle Tracking

• Maintain accurate inventory records for all IT assets across Alaska operations (Juneau, Nuiqsut, and North Slope remote locations) coordinating with local resources to each location.
• Ensure asset records in ServiceNow are current and reconciled with physical inventory.
• Conduct periodic asset audits to maintain inventory accuracy.
• Collaborate with the D&IT team on infrastructure lifecycle planning and refresh schedules.

QUALIFICATIONS, SKILLS AND EXPERIENCE REQUIRED

Essential:

• Bachelor’s degree in Business, Finance or Accounting or equivalent practical experience would be considered.
• Applicants must be eligible and authorized to work in the United States, and must have their employment eligibility verified by a completed Form I-9.

Highly Regarded:

• Possess IAITAM Certification (ie. CHAMP, CSAM, CITAM)

• Minimum of 3 years’ experience in a Corporate IT position (candidates with experience in finance who meet an appropriate level of IT knowledge will be considered)
• Minimum 3 years of procurement or supply chain experience
• Previous experience working in an Oil & Gas Environment
• Asset Procurement within SAP
• Alaska experience preferred

WORKING ENVIRONMENT:  The majority of work takes place in a professional office environment with a diverse group of individuals, each with distinct roles, personalities, and skills.

PHYSICAL DEMANDS:  The work is a mostly sedentary and may require occasional walking, standing, bending, and carrying items weighing up to twenty pounds.

REASONABLE ACCOMMODATION:  It is Fairweather's business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

PREFERENCE STATEMENT:  Fairweather is a Doyon company. As such, it grants preference to qualified Doyon Shareholders first and, second, to qualified shareholders of other Alaska Native corporations that grant a similar preference, in all phases of employment and training, including, but not limited to, hiring, promotion, layoff, transfer, and training.

Fairweather is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments

A review of this position has excluded marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.

This job description is not an employment agreement or contract, implied or otherwise, other than an "at will" relationship. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.