Communication Skills, Contact Management, Customer Support/Service, Data Migration, Establish Priorities, Federal Government, Help Desk, Identify Issues, Import/Export, Interpersonal Skills, Microsoft Active Directory, Microsoft Exchange Server, Microsoft Office, Microsoft Outlook, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows System Administration, Network Administration/Management, Network Configuration Management, On Site Support, Onboarding, Problem Solving Skills, Resolve Customer Issues, Talent Management, Technical Recruiting, Technical Support, Trouble Tickets, Wireless Communications
Excelraise, LLC is a leading provider of full-service IT solutions and a talent management company headquartered in Denver, CO. At Excelraise, we specialize in IT staffing solutions tailored for government and federal clients across the USA.
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Excelraise, LLC is seeking a Data Migration Field Support Technician for our client in 451 W State St. Boise, ID.
- The Data Migration Field Support Technician performs a variety of duties including, but not limited to, new hardware deployments, portable and remote devices; all peripheral devices; data migration of emails and documents to central M365 tenant.
Skills
- 1+ year of experience troubleshooting and supporting Microsoft Windows 11 environments.
- 3+ years of customer service experience with the ability to prioritize, manage, and resolve customer inquiries and trouble tickets based on business impact and user needs.
- 2+ years of experience administering and troubleshooting Active Directory users, computers, groups, and Group Policies.
- 2+ years of experience onboarding and supporting users in Microsoft 365, including SharePoint, OneDrive, and Microsoft Outlook.
- 2+ years of experience migrating end-user emails and documents to Microsoft 365 Outlook and OneDrive from on-premise Exchange environments, external Microsoft 365 tenants, and Google Workspace.
- 2+ years of experience troubleshooting Microsoft Office 2016, including email migration, mailbox export/import, calendar synchronization, and contact management.
- Basic knowledge of wired and wireless network configuration and troubleshooting, including ping, traceroute, and connectivity diagnostics.
- Strong communication, interpersonal, and problem-solving skills with the ability to provide effective technical support to end users.