Data Operations Lead Onsite

e-solutions

Chicago, IL

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JOB DETAILS

SKILLS

Acceptance Testing, Administrative Skills, Agile Programming Methodologies, Automation, Backlog Prioritization, Best Practices, Business Intelligence, Communication Skills, Continuous Deployment/Delivery, Continuous Improvement, Continuous Integration, Corrective Action, Cross-Functional, Customer Relations, Data Analysis, Data Management, Data Mart, Data Sets, Data Warehousing, Database Extract Transform and Load (ETL), DevOps, Disaster Recovery, Ecosystems, Git, ITIL (IT Infrastructure Library), Incident Management, Information/Data Security (InfoSec), Leadership, Maintain Compliance, Maintenance Services, Metrics, Microsoft SQL Server, Microsoft Windows Azure, Multiplatform/Cross-Platform, Offshoring, Operational Support, Performance Analysis, Performance Metrics, Performance Tuning/Optimization, Power BI, Problem Solving Skills, Production Systems, Qlik, Regulatory Compliance, Release Management/Engineering, Reliability Engineering, Root Cause Analysis, SQL (Structured Query Language), SQL Server Integration Services (SSIS), Scrum Project Management and Software Development, Security Auditing, Service Level Agreement (SLA), Source Code/Configuration Management (SCM), Team Lead/Manager, Test Automation, Trend Analysis, Unit Test

LOCATION

Chicago, IL

POSTED

1 day ago

Role: Data Operations Lead (Onsite - Client Facing)

Location: Downtown, Chicago (Client Location)
Experience: 8-12+ years
Role Type: Client-facing Operations & Delivery Leadership

Role Overview

We are seeking a seasoned Data Operations Leadto support an onsite, client-facing role as part of a strategic Application Management Services (AMS) engagement supporting Data and BI Operations. This role is responsible for operational excellence across enterprise data platforms, ETL pipelines, analytics solutions, and data governance ecosystems. The candidate will act as the primary operational interface with client stakeholders, ensuring platform stability, continuous improvement, and delivery of value-added insights.

Key Responsibilities

1. Operational Monitoring & Platform Support

Support operational monitoring and health management of:
- Data Integration & ETL platforms: Azure Data Factory (ADF), SSIS, Talend
- Data Warehouses & Datamarts: Azure SQL Managed Instance (MI), Azure Synapse Analytics, SQL Server
- Reporting & Analytics platforms: Power BI Online, Qlik Sense
Ensure availability, performance, and reliability of production and non-production systems.
Track and report on operational KPIs, SLAs, and trend metrics.

2. Incident Management & Problem Resolution

Support offshore team with end-to-end incident management, including triage, business communication, and resolution.
Act as the primary escalation point for P1/P2 incidents.
Perform Root Cause Analysis (RCA) and drive corrective and preventive actions.
Establish structured problem management practices to reduce repeat incidents.

3. Administration & Service Request Management

Lead administrative and service request fulfillment activities such as:
- User provisioning and role-based access management across Azure SQL, Synapse, Power BI, and Qlik Sense
- Report and dataset promotion across Dev, Test, UAT, and Production environments
- Business data requests, ad-hoc extracts, and reporting enablement
Ensure compliance with data governance, security, and audit requirements.

4. Application Maintenance & Release Support

Manage application and platform maintenance including:
- Patching, configuration updates, and minor enhancements across data and analytics platforms
- Release coordination and deployment support
Support disaster recovery (DR) incidents and participate in annual DR drills.
Collaborate with delivery and product teams on story backlog grooming, prioritization, and acceptance.

5. DevOps & Automation Enablement

Support DevOps practices for data and analytics platforms, including:
- Code changes and enhancements for ETL pipelines and reporting logic
- Source code repository management (Git-based)
- CI/CD pipeline support and unit test automation
Identify and implement automation opportunities to improve reliability and reduce manual effort.

6. Non-Production & UAT Environment Support

Manage UAT data refreshes from production data warehouses and data lakes.
Ensure masking, security, and compliance standards are followed.
Provide operational support for non-production environments, including performance tuning and issue resolution.

7. Value-Add & Continuous Improvement Initiatives

Perform trend analysis on incidents, performance, and platform utilization.
Drive DevOps and operational automation initiatives.
Establish and mature a Power BI Analytics Center of Excellence (CoE), including:
- Report and dataset standards
- Reusable templates and governance models
- Best practices for performance, security, and adoption

Required Skills & Qualifications

Technical Skills - HANDS ON EXPERIENCE

Data Integration / ETL: Azure Data Factory (ADF), SSIS, Talend
Data Warehousing: Azure SQL MI, Azure Synapse Analytics, SQL Server
Reporting & Visualization: Power BI, Qlik Sense
DG Tools (At least one) - Alation, Ataccama, Profisee (or equivalent tools)
Fabric Experience preferred
Experience supporting enterprise-scale data and analytics ecosystems in an AMS or managed services model.
Strong understanding of incident, change, and release management processes.

Client & Leadership Skills

Proven experience in an onsite, client-facing role.
Strong stakeholder management and communication skills.
Ability to lead cross-functional technical teams and coordinate across business and IT.
Demonstrated ownership mindset and accountability for operational outcomes.

Process & Methodologies

ITIL-based service management experience.
Agile/Scrum exposure in hybrid delivery and support environments.
Strong documentation, reporting, and governance discipline.

Preferred Qualifications

Experience setting up or leading Analytics or BI Centers of Excellence.
Power BI tenant administration and governance experience.
Hands-on experience driving automation-led operational transformation.
Relevant certifications (Azure, Power BI, ITIL, Agile) are a plus.

About the Company

e-solutions

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