Sign upLog in
See more jobs

Data Performance Manager

SER Metro-Detroit
  • Detroit, MI
    Today

    Job Description

    Job Description

    Job Description

    JOB TITLE: Data Performance Manager

    DIVISION: Adult & Youth Services

    DEPARTMENT: Data Management

    LOCATION: 9301 Michigan Avenue (Southwest)

    REPORTS TO: Sr. Assistant Vice President – Adult Services & Regional Director

    FLSA STATUS: Exempt/Salaried

    CLASSIFICATION: Full-Time Regular

    APPROVED DATE: 2/17/2023

    JOB SUMMARY: Develops and administers a performance data tracking system designed to review and monitor the contractual compliance and obligations of SER/SERCO Detroit contracts/services. Analyzes performance outcomes by comparing actual to planned goals, evaluating service delivery process and related documentation to identify gaps in services, and quality controls on system errors and omissions.


    ESSENTIAL DUTIES & RESPONSIBILITIES:

    1. Adheres to the SER mission.
    2. Implements and manages a system-wide database for Detroit operations with expansion capabilities to include corporate wide contract performance.
    3. Assists with systems migration and integration of data into SER systems.
    4. Acts as the liaison between SER third-party contractors and funding sources.
    5. Ensures that internal reporting and database mechanisms are continually evaluated to meet the specific funding source and/or performance metrics.
    6. Develops organizational performance indicators, scorecards, and dashboards related to service quality and performance; and works with relevant staff to identify methods to collect and analyze such indicators.
    7. Generates performance data reports based on the organization’s needs.
    8. Works with data teams to implement and improve techniques for quality data collection to ensure adequacy, accuracy, and data integrity.
    9. Develops guidelines that promote uniform processes for data entry, collection, evaluation, and system changes.
    10. Works with IT for software, hardware, and data storage system upgrades and to troubleshoot system malfunctions or deficiencies.
    11. Prepares communication for review and dissemination to executive management, directors, and program managers to report program activities, status, and outcomes.
    12. Audits system to assure accurate and consistent data in accordance with funding guidelines (repetitive).
    13. Provides staff with ongoing technical support and assistance to ensure that the database is efficient and provides accurate representations. Coordinates training when deemed necessary.
    14. Contributes to the team effort by performing other duties as assigned.

    SUPERVISORY RESPONSIBILITIES: YES


    JOB QUALIFICATIONS:

    1. Bachelor’s degree and a minimum of 4 years’ experience in data management/management information systems (MIS).
    2. Analytical ability to identify and resolve data/system errors and upgrades.
    3. Interpersonal skills to facilitate effective communication with staff and partner agencies in non-technical terms.
    4. Ability to sit for long periods at a computer terminal.
    5. Mental ability to handle pressures related to meeting deadlines and performing repetitive tasks requiring concentration and attention to detail.
    6. Computer skills in Microsoft Word are necessary to effectively maintain a database and generate reports.
    7. Valid Michigan driver’s license. Must be willing to work a flexible schedule and have reliable means of transportation to travel to various locations outside of the office.


    PHYSICAL ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. While performing the duties of this job, the employee is frequently required to walk, stand, sit, and talk or hear. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. - The noise level in the work environment is at times, moderately loud with little discomfort due to noise, dirt, dust, and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.


    Equal Opportunity Employer

    This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

    Numbers & Facts

    LocationDetroit, MI

    Skills

    • Analysis Skillsunmatched
    • Child and Youth Servicesunmatched
    • Communication Skillsunmatched
    • Computer Skillsunmatched
    • Computer Storage Hardwareunmatched
    • Computer Terminalsunmatched
    • Contract Managementunmatched
    • Contract Requirementsunmatched
    • Copying Machinesunmatched
    • Data Administrationunmatched
    • Data Collectionunmatched
    • Data Entryunmatched
    • Data Managementunmatched
    • Data Processingunmatched
    • Data Qualityunmatched
    • Data Storageunmatched
    • Database Administrationunmatched
    • Detail Orientedunmatched
    • Documentationunmatched
    • Driver's Licenseunmatched
    • Fax Machinesunmatched
    • Fundingunmatched
    • Identify Issuesunmatched
    • Information Technology Softwareunmatched
    • Information Technology/Systems Auditunmatched
    • Interpersonal Skillsunmatched
    • Maintain Complianceunmatched
    • Management of Information Systems/Technology (MIS)unmatched
    • Microsoft Wordunmatched
    • Office Equipmentunmatched
    • Organizational Development/Managementunmatched
    • Performance Analysisunmatched
    • Performance Managementunmatched
    • Performance Metricsunmatched
    • Photocopyunmatched
    • Physical Demandsunmatched
    • Project/Program Managementunmatched
    • Quality Managementunmatched
    • Regulatory Complianceunmatched
    • Reporting Dashboardsunmatched
    • Reporting Skillsunmatched
    • Scorecardingunmatched
    • Service Deliveryunmatched
    • System Integration (SI)unmatched
    • System Migrationunmatched
    • Systems Administration/Managementunmatched
    • Team Playerunmatched
    • Technical Supportunmatched
    • Time Managementunmatched
    • Training/Teachingunmatched
    • Willing to Travelunmatched

    Be found by employers

    5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.

    Level up your application

    Professional resume templates

    Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

    Free resume templates

    Free resume builder

    Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

    Free resume builder