Data Processing Support Associate

Ranking #9 in the American Banker’s 2025 Best Banks to Work For, TIB is committed to serving as Trusted Partners for community banks and our employees. We take great care to maintain a commitment to excellence and personalized service. We are dedicated to providing a diverse work environment that fosters inclusivity and growth. We offer a best-in-class benefits package that includes comprehensive health, life, and disability coverage, 401(k) retirement savings, generous paid time off, parental leave, tuition reimbursement, and other little extras to make work fun. If this aligns with your values and you want to join a leader in the banking industry, we are hiring for a Data Processing Support Associate that will serve as point of contact to multi-client banking WEB application and provides technical support for managed file transfer systems. 

MAJOR DUTIES/ACCOUNTABILITIES

• Provides customer service and applications support to TIB customers and internal staff.
• Performs tasks aimed to maintain the integrity and availability of critical bank data files.
• Prepares and conducts acceptance tests and confirms results for various managed file transfer solutions.
• Maintains TIB’s enterprise file transfer solutions, performs upgrades, configures task schedules and appropriate resources, and performs periodic file maintenance to ensure stable daily workflow.
• Monitors day-to-day file transfer schedules and resolves issues should they occur.
• Performs downloading and uploading of data files.
• Performs trouble shooting and corrective actions to banking application service failures.
• Performs application installation and upgrades on Windows Servers and workstations.
• Writes and edits shell scripts in Linux and Windows environments in support of data processing applications. 
• Prepares and maintains department system documentation and procedures.
• Opens, tracks, and takes ownership of Information Systems service requests.
• Performs updates to customers' information. 
• Ensures customer agreements, service changes, and administration authorization requests are stored in TIB ‘s document imaging system.
• Serves as backup to technical lead for Transcom website configuration and administration.
• Prepares technical instructions for TIB’s Transcom customer banks, multi-factor authentication methods, system errors, and creation of standardized forms.
• Prepares various TIB forms as requested for bank and customer use.
• Maintains inventory of fingerprint devices and prepares daily-monthly reports.
• Processes user provisioning requests for TIB staff.
• Complies with all banking laws and regulations, and maintains the confidentiality of bank and customer information.

REQUIREMENTS/DESIRED QUALIFICATIONS

Required

• High school diploma or equivalent
• Familiarity with operating systems environments: Windows and Unix
• Software: Microsoft Excel and Word, PowerShell
• Individual should be a highly organized self-starter and able to work under minimal supervision
• Individual should possess good problem-solving and troubleshooting skills
• Knowledgeable of internet browsers, tools, security, and settings
• Individual should possess good interpersonal skills and be able to work within and foster a team environment
• Ability to communicate effectively, both verbally and in writing, and across all levels

Preferred

• 1-2 years’ general computer system administration operation experience  
• 1-2 years’ customer service experience
• Software: Microsoft Windows Server/Windows 11, Active Directory, Adobe Acrobat Pro

The Major Duties/Accountabilities listed above are only a summary of the typical functions of this job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Management may elect to assign other responsibilities, tasks, and duties associated with this position. TIB requires a comprehensive background investigation, including criminal and credit history.