Data Quality Analyst

Have you been looking for a company that you can get behind and feel good about the impact it has on sustainability and recycling efforts? Quest is a full-service environmental consulting and management group supporting the efforts of Fortune 500 companies seeking to maximize profits and mitigate risks and minimize their ecological footprints.

If you want an opportunity where your efforts make an impact, Quest has an opportunity for you. The ideal person must be able to multi-task, work independently and have strong attention to detail while being able to collaboratively communicate across departments.

Why Work at Quest?

First off, we practice what we preach. We focus every day on recycling, reusing and repurposing where we can, and being socially responsible.

Second, we take care of our employees' wellbeing and offer a comprehensive benefits package including: Medical/Dental/Vision, 401(k) Plan, Life and STD.

• Company paid Life, Short term disability plan (voluntary employee-paid LTD is offered)
• Eligibility for health and life insurance plans: 1st of month following date of hire
• Remote/hybrid work environment
• 401k plan with employer match
• Employee Stock Purchase Plan
• Paid Holidays, Vacation and Sick time

Finally, we are just a modern, FUN and collaborative work environment. We're a smaller company that provides opportunities for employees to advance within the company, so there is always room to grow. We offer a casual business environment (so, you can wear jeans), great incentives and rewards with a quarterly recognition program.

ROLE SUMMARY

The Data Quality Analyst is responsible for ensuring data quality and managing exception-related issues. This position requires a strong understanding of the business rules and operations for Solid Waste, Industrial, and National Accounts clients. The role involves close collaboration with Vendor Relations, Client Services, the Data Quality Manager, Accounting, and IT to address and resolve exceptions in a timely, accurate, and efficient manner. Emphasis is placed on maintaining high data integrity, ensuring process efficiency, and delivering reliable solutions to complex challenges.

ROLE DESCRIPTION

Data Quality and Integrity

• Maintain data quality by implementing and improving processes that ensure proactive front-end Master Pricing (DUB) and Purchase Order (PO) data integrity.
• Responsible for accurate and up-to-date data management in systems like Smartsheet, the data warehouse, and Phaseware.
• Collaborate with IT to identify and address data gaps.

Exception Management

• Manage the full lifecycle of exceptions, from initial identification to resolution.
• Process a high volume of exceptions in tools such as Scan & Capture and Quest Core.
• Accurately research, track, and resolve exceptions, including understanding exception codes and their solutions.

Data Updates and Maintenance

• Ensure timely and accurate system updates for vendor CPIs, client CPIs, service level changes, cost-saving initiatives, and market alignments.
• Manage one-off service level updates through the user interface.
• Review the business rules when updating the data warehouse or approving updates from Vendor Relations or Client Services.
• Analyze the updates and challenges from the requester as needed.
• Review PO frequency and closed market revenue/cost data monthly before PO generation.

Collaboration and Communication

• Partner closely with internal teams, including finance and accounting, client services, and vendor relations, to address issues and ensure seamless operations.
• Communicate effectively with vendors and colleagues to resolve discrepancies and build trustworthy relationships.

Process Efficiency and Problem-Solving

• Process, organize, and prioritize a variety of documents, reports, and records with high attention to detail.
• Provide problem-solving resources and develop solutions for complex issues.
• Continuously enhance processes to improve overall efficiency and accuracy.

Other Responsibilities

• Consistently maintain prompt and reliable attendance.
• Perform other duties and projects assigned based on business needs.

CORE VALUES

Together, we DRIVE success through the Quest Core Values:

• Develop People

• Trust and empower one another

• Encourage people to be their best selves

• Honor individual goals and aspirations

• Build strong leaders

• Foster Respect

• Support one another

• Treat every role as vital

• Embrace diverse backgrounds

• Create an inclusive environment

• Deliver Innovation

• Be the change

• Ask questions and be curious

• Seek opportunities and identify problems

• Contribute to solutions

• Value Relationships

• Win and grow as one team

• Put people first

• Partner across the organization to build strong collaboration

• Embody a customer service mindset - both internally and externally

• Pursue Excellence

• Act with integrity

• Hold yourself and others accountable

• Be fully engaged

• Focus fanatically on data and insights

• Serve as a good steward in our communities

ROLE COMPETENCIES

• Bachelor's degree preferred, or an equivalent combination of education and relevant work experience
• Clear written and verbal communication skills
• Superior customer service & relationship building skills
• Positive attitude and team player
• Ability to multi-task while maintaining data integrity
• Cooperative and willing to assist others as a team
• Displays dependable and reliable behavior
• Effective at problem solving and ability to "think on your feet"
• Intermediate computer skills including Microsoft Office (Excel, Word, and Outlook) , Teams, and comfortable with internet research.
• Aptitude to work in multiple systems and learn new systems quickly
• Responds well in a dynamic and fast paced environment
• Flexible, uses critical thinking skills and open to learning new ideas/skills.
• Proven self-starter with growth potential, attentive to detail, strong interpersonal skills with the ability to acquire needed information from various sources.
• Experienced in effectively working in a cross-functional environment, interacting with multiple departments.
• Ability to work overtime from time to time as requested.
• Consistent and reliable attendance and work ethic.
• Process oriented.
• Organized with strong attention to detail.
• Able to work independently with minimal guidance and as part of a team.