Data Quality Manager

Uphold company policies for Pharmacy Technicians in the Data Entry Department, including attendance policy and occurrence tracking

Review PTO/Sick Time requests for Pharmacy Technicians in the Data Entry Department

Determine appropriate staffing level and hire technicians as appropriate

Perform annual reviews for each data entry team member

Provide written warnings, write-ups, etc. when disciplinary action needed

Oversee Data Entry output and workflows, monitoring technician performance and setting individual goals based on tasks, workload, and capabilities

Update existing training resources as necessary or create new material as needed

External communication with clients for order troubleshooting and resolution

Understand and uphold SLAs for clients

Adaptable and Dependable – demonstrate reliability while adjusting effectively to changing priorities.

Detail-Oriented and Organized – maintain accuracy and efficiency through strong attention to detail, organizational skills, and effective time management.

Interpersonal and Conflict Resolution Skills – build positive relationships, maintain professionalism, and effectively resolve conflicts with objectivity.

Self-Managing Problem Solver – take initiative, prioritize effectively, and handle multiple tasks under pressure.

Clear Communicator – deliver concise written, verbal, and instructional communication to diverse audiences.

Continuous Learner – seek ongoing growth, skill development, and self-improvement.

Knowledge of brand and generic medications

Knowledge of medical terms, abbreviations, and pharmacy calculations

Intermediate computer and software proficiency, including Microsoft Excel and the ability to work across 2 or more systems simultaneously 

High School Diploma required - Associate's or Bachelor's degree preferred (business, healthcare administration, or related field), or equivalent relatable experience

At least 2-3 years of Pharmacy Technician experience

At least 2-3 years of Management experience

PTCB Certified (Preferred)

Salaried position. Compensation to be determined based on experience and qualifications.  

PTO (2 weeks/ 80 hours)

Sick (3 days/ 24 hours)

Benefit Plans to include Medical – PPO or HDHP with HSA card

Dental, Vision, Life, Voluntary Life