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Data & Reporting Analyst (BI Support / Data Operations)

eTeam Inc.

Sunnyvale, CA

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JOB DETAILS
SALARY
$60 Per Hour
SKILLS
Automation, Business Intelligence, Business Skills, Business Support, Business-to-Business (B2B), Channel Sales, Communication Skills, Consumer Channel, Conversation Engine, Data Analysis, Data Management, Data Quality, Error Handling, Metrics, Multiplatform/Cross-Platform, Operational Support, Performance Analysis, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Reconciliation, Revenue/Sales Reporting, SAP BusinessObjects, Slack, Systems Administration/Management, Tableau, Writing Skills, eCommerce
LOCATION
Sunnyvale, CA
POSTED
30+ days ago
Job Title: Data & Reporting Analyst (BI Support / Data Operations)
Location: Sunnyvale, CA

Experience Required
8 years

Role Overview
Deliver Cross-Platform Subject Matter Expertise
Operate a Tiered Support Model
Manage the Slack Support Workflow
Conduct Data Investigation & Reconciliation
Guide Users on Data Interpretation
Ensure Operational Continuity & Escalation

Mandatory Skills
  • Experience in Sales or Channel Performance reporting and related metrics and KPIs, ideally within a technology company
  • Demonstrated ability to support business-critical Business Intelligence platforms in an operational capacity
  • Experience querying data sources to investigate, validate, and explain data to business users
  • Experience working with BI platforms and tools such as Tableau, ThoughtSpot, Business Objects, or equivalent
  • Ability to manage concurrent support requests across multiple platforms and time zones with consistent quality and responsiveness
  • Strong written and verbal communication skills, with the ability to translate technical findings into clear business language
  • Bachelor's degree or equivalent experience required

Good to Have Skills
  • Familiarity with B2B and B2C sales reporting structures, including Institutional Sales, Consumer Channel metrics, and related data definitions such as ICDF
  • Experience operating within automated support workflows (e.g., Slack-based intake, chatbots, or ticketing systems) and managing exception handling when automation is insufficient
  • Ability to work effectively in a globally distributed team model with regional handoff requirements and follow-the-sun coverage expectations
  • Knowledge of data pipeline concepts sufficient to distinguish between data latency, logic errors, and platform defects during investigation
  • Experience collaborating with engineering and product teams to escalate, document, and track resolution of platform issues

About the Company

e

eTeam Inc.

Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.
COMPANY SIZE
100 to 499 employees
INDUSTRY
Other/Not Classified
FOUNDED
1998
WEBSITE
www.eteaminc.com

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