Data Solutions Lead, Data Collection Excellence

Amazon.com Inc

Boston, MA

JOB DETAILS
SKILLS
Artificial Intelligence (AI), Best Practices, Customer Acquisition, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Data Collection, Metrics, Requirements Validation/Verification
LOCATION
Boston, MA
POSTED
26 days ago

As a Data Solutions Lead, you"ll be the trusted advisor for our AGI-DS scientists, providing expert consultation on ML/Gen AI data collections and managing customer relationships. You"ll drive business value through technical advisory and partnership building, creating and managing workstreams that delight our customers and deliver meaningful change for the models that back them.

Key job responsibilities

Drive and document effective ML/GenAI solutions for customer requests, transforming complex research objectives into clear, actionable data collection requirements

Coordinate across teams to ensure seamless delivery and stakeholder alignment

Own relationships with customer scientists, becoming their go-to partner for ML data solutions

Provide consultation on ML workflow capabilities, helping customers maximize value

Monitor and optimize collection health metrics to ensure customer success

Drive customer adoption through providing technical value and the provision of an exemplary customer experience.

You"ll also:

Guide customers on workflow feasibility and data collection best practices

Collaborate with implementation teams to define and validate technical requirements

Evaluate scalability of annotation scenarios and provide strategic recommendations

Influence technical documentation and guidelines

About the Company

A

Amazon.com Inc

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1994
WEBSITE
http://Amazon.com/militaryroles