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Customer Service Jobs in Minneapolis, MN

Day One Call Center Advocate Part Time

Cornerstone Advocacy Service

Minneapolis, MN

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JOB DETAILS
SALARY
$19.57–$22.30 Per Hour
SKILLS
Call Centers, Child Protection/Welfare, Criminal Justice, Data Entry, Direct Response Advertising, Documentation, Emergency Response, Emergency Services, Equal Employment Opportunity (EEO), Healthcare, Hearing Impairment, Law Enforcement, Manual Dexterity, Mentoring, Online Chat, Psychiatry and Mental Health, Safety/Work Safety, Staff Training, Systems/Internals Programming, Team Player, Willing to Travel
LOCATION
Minneapolis, MN
POSTED
Today
Call Center Advocate (Part Time)

Our Mission:
Cornerstone disrupts violence through advocacy, support, and prevention. We partner with individuals, families, and organizations to build communities free from harm.

Our Core Values: *Survivor- Centered *Social Justice *Well-Being *Collaboration *Integrity

Summary of Cornerstone:
Cornerstone is a $5.5 million organization that provides comprehensive services for individuals and families in the greater Twin Cities metropolitan area who are experiencing or haveexperienced domestic violence, sexual violence, human trafficking or general crime. Our offices are located in Bloomington, Brooklyn Center and Minneapolis. Learn more at www.cornerstonemn.org

Diversity and Inclusion:
We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and worksites. BIPOC and LGBTQ+ community are strongly encouraged to apply.

Pay Range: $19.57 - 22.30
Unionized Position: yes This position is part of a collective bargaining unit represented by AFSCME Council 5
Job Summary:
The Cornerstone Day One Call Center (CC) Hotline Advocate position is responsible to provide
trauma informed, survivor-centered, and culturally responsive services for victims/survivors (v/s) of domestic violence, sexual violence, human trafficking/sexual exploitation, and/or general crime. The Advocate responds to v/s and those supporting them via phone, text, email, or chat messaging through the 24/7 Day One Crisis Line, General Crime Victim Support Line and Minneapolis Hotline. Limited in-person support, advocacy, information, and referral is provided. This is an essential position within the Day One Network and utilizes the innovative practices of relationships, process, and technology to provide immediate and low-barrier access for v/s.

Hours: Various shifts

Experience/Qualifications:
Relevant education, professional experience, or lived experience in psychology, social work, human services, or a related field preferred. One or more years of experience providing direct crisis response services in a trauma-informed setting.
• Understanding of trauma-informed, survivor-centered, and culturally responsive care practices.
• Broad knowledge of resources, human services, and other systems which interface with victims
of a crime with an emphasis on serving diverse, marginalized and/or underrepresented
populations.
• General understanding of crime victim's rights, civil remedies, and the criminal justice systems
with the understanding additional training will be provided.
• Ability in assessing, deescalating, and communicating in a calm, trauma-informed way with
participants in crisis.
• Good written and interpersonal skills with the ability to work with v/s, concerned persons, and
community partners.
• Preferred 40-hour sexual assault certification or the ability to complete training within 6
months of hire.
• Knowledge of Microsoft Office, virtual contact applications, and other related forms of
technology.
• Ability to travel between Minneapolis and Bloomington office locations as necessary for
meetings, shifts, etc.

Essential Functions:
• Maintains professional and confidential trauma informed, survivor-centered and culturally responsive support, advocacy, information, and safety planning for v/s through phone, chat, text, and email.
• Assesses with contacts/participants what they are currently seeking for services providing support, advocacy, and referrals through the Day One system, 211, community and system agencies, and other resources.
• Sustains a high-level working relationship with referral partners inclusive of the Day One Network agencies, law enforcement, medical personnel, and others. Works collaboratively across all internal programs at Cornerstone.
• Works as a team with other Call Center Advocates, all CAS program staff, and supervisors/managers to ensure all seamless referrals and information is up-to-date and accurate.
• Stays apprised of Cornerstone and program activities, policies and protocol changes, updates, and general information by reviewing CC emails, TEAMS staff pages, and CAS Connect.
• Participates in the training and mentoring of new staff, volunteers and/or students as assigned.
• Assures data entry is completed accurately in Apricot database and other tracking methods.
• Properly documents all critical incidents: child protection reports, emergency response calls, and participant injury/cons. Completes other documentation as assigned by supervisor.
• Assists walk-in participates with support, information, and referral as the need arises. Additional advocacy as trained and assigned inclusive of the Pet Safety Program (MNAFAS).
• Provides back-up assistance for Emergency Services when cross-trained and assigned.
• Works as a team to maintain a safe, welcoming, inclusive, assessable, and clean environment for participants, staff, and visitors.
• Any other duties as assigned by supervisor that support overall program services and services to survivors/victims.

Physical Requirements:
The physical demands described here are representative of those that must be
met by an employee to successfully perform the essential functions of this job. Reasonable
accommodation may be made to enable individuals with disabilities and those who may be Deaf/Hard of Hearing, to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to use manual dexterity for use of objects, tools, or controls as well as visual acuity. The employee is required to stand, walk; sit; climb or balance; and stoop, kneel, or crouch. The employee must lift and/or move up to 30 pounds. The employee should always request assistance if any object needs to be lifted and the employee feels that their capabilities are such that the specific item to be lifted is beyond the employee's abilities.

Visit our career page at:

Cornerstone Offers:
  • Virtual Mental Health Services: Free for all employees and their immediate families.
  • Paid Time Off: 168 hours annually, plus 11 paid holidays. (For full-time employees. Prorated for part-time.)

EEO Statement:
Cornerstone strives for a fully inclusive work environment and does not discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, veteran, disability, age, marital or, familial, and/or with regard to public assistance or any other characteristic. We are an Equal Opportunity and Affirmative Action Employer.

About the Company

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Cornerstone Advocacy Service

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