DAY PORTER SHIFT LEAD

From locally owned dairy farms to the tables of our customers, you can be part of the story behind The Creamery and the cheese loved by families across the United States.

However, our brand isn't just a product on a shelf. As team members we are dedicated to connecting with customers and creating an unforgettable experience at The Creamery. From greeting customers and helping them find the perfect product to keeping the store clean or serving a meal at the Creamery Kitchen, our team members are just as much part of our brand as are our products. Therefore, we are looking for dedicated team members who are passionate about food, desire to be part of a brand, and are willing to engage with customers to create that memorable experience, bringing them back for more.

Our team members understand our vision, contribute to our mission, thrive on innovative thinking, hard work and good, honest values. We are looking for dedicated team members to join The Creamery team who have a commitment to quality in everything they do.

GENERAL PURPOSE:

Support Day Porters in their daily routines, ensuring store operations run smoothly and efficiently, and customers have an exceptional shopping experience. Perform a variety of duties including assigning daily tasks and ensuring team members remain on task; observing performance during the shift; make sure work surfaces, floors, walls, tables, and counters are clean and sanitized; emptying bins; and sweeping and mopping floors; ensuring that all closing checklist items have been completed; monitoring for safety; and communicating with the next shift leader to help prepare him/her to run a successful shift.

Job Duties and Responsibilities

• Function as the go-to resource for day porter staff while on duty
• Assign tasks to keep the store clean and running smoothly; ensure all tasks are completed by the staff for that day before leaving at night
• Plan daily schedules and ensure that positions are covered throughout the day (e.g., scheduled breaks, call-ins)
• Proactively review and monitor the store cleanliness inside and out and address any areas of concerns (e.g., overall cleanliness/store appearance, signage)
• Motivate the team during demanding service periods; provide recognition and constructive feedback throughout the shift as appropriate
• Train and develop new employees; provide coaching for ongoing improvement
• Handle or escalate any store or employee-related issues; document as appropriate for the store manager or store supervisor to review
• Ensure the safety and security of the store by making sure doors are locked and the alarm is set; the store safe is shut and locked
• Act as a role model in representing the company, the team, and themselves
• Perform any of the duties of the Day Porter
• Follow all safety and sanitation procedures
• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required
• Clear and wipe down tables
• Clean up spills; sweep and mop floors
• Empty trash bins
• Stock shelves
• Wash dishes, pans and pots and operate the dishwasher machine, as requested
• Follow all safety and sanitation procedures when handling food and working with kitchen equipment
• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required