Title: Day Program Supervisor
Reports To: Executive Director
Classification: Full-time
FLSA Status: Exempt
Evergreen Life Services is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital status, or any other legally protected status.
JOB SUMMARY
Responsible for the overall operations of the day program and overseeing the delivery of services. The Day Program Supervisor will assist the administrative staff in determining training requirements for employees.
ESSENTIAL JOB FUNCTIONS
- Function as a Program Coordinator for the individual(s) served.
- Assist in the development, preparation, and monitoring of individual(s) served ISP according to the guidelines of DMRS and other entities that provide regulatory oversight and/or funding, and according to the needs of the individual(s) served.
- Interview prospective individual(s) served and families.
- Coordinate and arrange appointments, meetings, etc.
- Serve as a support for the individual(s) served, the individual(s) served's family, and Evergreen staff who provide services.
- Monitor budgetary requirements and expenditures.
- Ensure that all policies, procedures, regulations, and guidelines are followed.
- Assist with scheduling individual(s) served for specific training and maintaining documentation of such training.
- Will be on call and assist the Program Supervisor and Executive Director as needed in performing any other tasks as assigned.
- Abides by all policies, procedures, regulations, and guidelines for safety, quality assurance, and general corporate oversight.
- Meets with the individual(s) served, families, persons from other agencies, including state agencies, medical and other service providers, to develop individualized programs and services for the individual(s) served.
- Coordinates services, monitors, and revises programs, and generally provides oversight of individual(s) served health and welfare.
- Employs and trains staff and monitors their work performance.
- Performs all supervisory duties as required.
- Reviews written and oral reports on matters relating to the individual(s) served and acts through verbal and/or written instructions on these matters.
- Assist in the performance of other duties required by the needs of the individual(s) served and as assigned by the Executive Director or Program Supervisor.
CORE COMPETENCIES
- Acting Strategically: Identifies key issues and relationships relevant to achieving goals and commits to a course of action to accomplish goals based on known and unknown variables. Develops priorities with the right balance of short-term and long-term considerations.
- Championing Customer Needs: provides timely and professional service to both internal and external customers, is responsive to customer needs and requests, is always courteous to the customer, and considers them when making decisions.
- Communicating Effectively: Share information. Listens and involves others. Conveys ideas in a manner that engages others and helps them understand and retain the message.
- Delivering High-Quality Work: Makes sure responsibilities central to the role meet all requirements and expectations. Finishes tasks promptly and critically reviews work for accuracy and quality. Consider the impact of work on others.
- Prioritizing and Organizing Work: Allocates time and attention based on what is most important to achieve key goals and objectives. Effectively organizes and balances tasks and priorities to keep multiple projects on track.
QUALIFICATIONS/EXPERIENCE/JOB KNOWLEDGE
- High school diploma or equivalent.
- Bachelor’s degree in a related Human Service field preferred.
- Must know how to determine the needs of individuals served and develop programs that will meet those needs.
- Ability to calculate wages to assist individuals served
- Prior work in a non-profit atmosphere and experience with people with intellectual and developmental disabilities are preferred.
- A combination of education and experience will be considered.
- Occasionally exposed to viruses and infectious conditions.
PHYSICAL REQUIREMENTS
- Must have good physical and mental health and be able to work in a fast-paced work setting.
- Must be able to deal with stress and adjust to a flexible work schedule.
- Must be able to travel to various areas of the state and out of state, as well as work unscheduled shifts when the need arises.
- Constantly moves about to coordinate work.
- Regularly works in a fast-paced environment with multiple task deadlines.
- Regularly moves and positions objects weighing up to 50 pounds.
- Occasionally exposed to viruses and infectious conditions.
- Constantly alert and observant during working hours.
Reasonable accommodations may be made to enable individuals with disabilities or medical conditions to perform the essential functions.
SUPERVISORY RESPONSIBILITIES
SPECIAL REQUIREMENTS
- Must have understanding, patience, and tact in dealing with the individual(s) served and their families.
- Must be creative in problem-solving and planning.
- Must have the ability to maintain good working relationships with staff, professionals, and persons from other agencies.
SKILLS AND ABILITIES
- Working knowledge of Microsoft Windows and Office applications.
- Working knowledge of Google Workspace.
- Aptitude to learn other software programs as required for this position.
EMPLOYMENT VARIABLES
- Must have a good driving record that meets the minimum requirements for Evergreen and reliable transportation.
- Must pass a drug screen and criminal background check.
- Will frequently have direct contact with the individual(s) served and their families.
- Availability for evening and weekend work may be required based on operational needs.
WORKING ENVIRONMENT
- May be required to work in a variety of settings and environments, both indoors and outdoors.