Benefits:- Health insurance
- Vision insurance
- 401(k) matching
- Company parties
- Dental insurance
- Employee discounts
The Day Shipping and Receiving Operations Lead will ensure next-day orders are staged, inspected, secured, and ready for the night loading crew while supporting accurate inventory, safe shipping and receiving, will call operations, and Dispatch.
Primary deliverable: The night crew begins its shift with tomorrow's work ready, clearly organized, and with known issues already identified and communicated.
Essential Duties & Responsibilities Order Preparation and Staging
- Pull bulk items required for next-day orders.
- Stage completed orders in designated areas for the night loading crew.
- Verify staged orders are organized, clearly identified, and ready for loading.
- Identify missing or incomplete items before orders are turned over to the night crew.
- Prioritize staging based on next-day route and departure requirements.
Will Call Operations
- Manage the will call window for customer pickups and returns.
- Verify customer and order information before releasing equipment.
- Ensure returned items are properly received and directed to the appropriate processing area.
- Communicate will call issues, shortages, damages, or discrepancies to the appropriate department.
Inventory and Quality Control
- Work with Inventory to investigate and correct inventory count discrepancies.
- Inspect items being staged to ensure they are clean, complete, undamaged, and fit for delivery.
- Remove damaged or unacceptable equipment from the delivery process and report it appropriately.
- Help identify recurring inventory shortages or quality issues that could impact upcoming orders.
Skid and Load Readiness
- Inspect completed skids before they are released for loading.
- Verify skids are properly wrapped, secured, labeled, and safe for transit.
- Confirm items are stacked in a manner that minimizes the risk of damage during transportation.
- Flag unsafe, unstable, overweight, or improperly prepared skids for correction before loading.
Shipping and Receiving
- Load and unload inbound and outbound carriers.
- Load and unload Transfer trailers
- Verify incoming and outgoing shipments against available shipping documentation.
- Identify and report shortages, overages, or damaged freight.
- Ensure received freight is moved to the proper staging or storage location.
- Maintain an organized shipping and receiving area so docks remain accessible and safe.
Dispatch and Transportation Support
- Assist Dispatch with operational needs throughout the day.
- Help locate products, orders, skids, or equipment needed for upcoming routes.
- Communicate order-readiness issues that could affect scheduled departures.
- Assist with last-minute order changes, additions, pickups, or transportation needs.
- Coordinate with Dispatch and the night loading crew to ensure priority routes are ready on time.
Day Lead Responsibilities
- Serve as the primary daytime point of contact for shipping and receiving activity.
- Coordinate priorities between Warehouse, Inventory, Dispatch, and the night loading team.
- Monitor next-day order readiness throughout the shift rather than waiting until the end of the day.
- Escalate shortages, damaged inventory, incomplete orders, or other issues that could affect next-day service.
- Maintain clean, organized, and safe staging, dock, and will call areas.
- Provide a clear handoff to the night loading crew, including what is ready, what is still outstanding, and any known problems requiring follow-up.
- Uphold and embody the company's Core Values: Consistency, Adaptability, Reliability, and Teamwork (CART).
- Perform additional duties as required.
End of Shift Handoff
- Before leaving, the Day Lead should communicate what is complete, what remains outstanding, shortages or quality concerns, priority routes, and any issues requiring follow-up by the night loading crew or Dispatch.
Qualifications
- 3+ years of warehouse shipping, receiving, or logistics experience.
- Prior experience leading a small team or acting as a shift lead preferred.
- Strong working knowledge of inventory control systems, load sheets, and freight handling.
- Ability to operate forklifts/tow motors safely and train others on proper usage.
- High school diploma or equivalent required.
Compensation, Benefits, and Perks
- Pay: $22 per hour
- Health, dental, vision, and 401(k) eligibility after 60 days.
- 96 hours PTO annually (prorated based on hire date).
- Team member rental discounts and referral program.