Day Support Coordinator

Summary

The Day Support Coordinator will direct and supervise the activities of staff and individuals and their performance. The Coordinator will oversee the physical care, development of acceptable habits and attitudes, management of individual behavior, and help to meet the goals and objectives of any service plan, ensuring the daily needs of the individuals are properly met.

Duties & Responsibilities

• Develop and ensure ongoing implementation of Individual Support plans
• Ensure adherence to licensure, human rights, and other state, federal, or local regulations
• Develop and coordinate meetings and training for DSPs, individuals, and families regarding support and services within the program
• Provide 24-hour on-call accessibility for staff related to individual support plans or advanced behavioral issues.
• Maintain current and accurate files on each individual served
• Coordinate and conduct intakes & annuals
• Input new individual information in WAMs & Lauris
• Process all individual files
• Have contact with families, guardians, CSB, social workers, etc.
• Coordinate and conduct monthly meetings and complete program director log notes & notes to file
• Provide input and recommendations (verbal or written) regarding issues of admissions, transfers, and discharges.
• Collect and review monthly documentation from direct support professionals.
• Review support data and progress notes to modify/revise individual support plans, behavioral supports, treatment plans, etc. as needed.
• Ensure Direct support professionals are following the behavior & treatment plans of individuals
• Assist with administering monthly employee review forms
• Keep individuals safe from health hazards at all times
• Conduct quarterly review meetings with individuals, comprising 2 in-person meetings and 2 virtual meetings.
• Develop & upload quarterly reviews into WAMs & Lauris
• Ensure quality Assurance over individual files
• Seek out opportunities for new referrals & complete initial referral for intake of potential clients
• Maintain a clean, safe, and orderly work environment
• Participate in staff meetings and in-service training as assigned
• Ensure Personnel files are updated and in compliance with state regulations & licensure.
• Advocate for individuals
• Report all instances of suspected abuse, neglect, or exploitation to the Program Director.
• Be compassionate, patient, encouraging, supportive, and professional at all times
• Provide administrative support to the Program Director before and during audits & compliance checks
• Be able to stay calm and de-escalate crises
• Perform other duties as assigned by the Program Director or upper management
• Support the Individuals/DSPs & provide transportation as needed.

General Education
-The position requires a minimum of an associate's degree with a QIDP/QDDP qualification.
- Candidates without an associate's degree may be considered if they have completed some college coursework and possess a QIDP/QDDP qualification.
-A bachelor's degree in the human services field, including sociology, social work, special education, rehabilitation counseling, or psychology is preferred.

Work Experience
-This job requires a minimum of one year of experience providing direct services to adults with a diagnosis of developmental disabilities.

-One year of experience interpreting and implementing federal, state, or local regulations will be preferred.

-One year of case management work will be preferred.

-Proven experience in the human services field/or personal experience working with individuals with developmental disabilities may be acceptable.

Skills, Knowledge & Abilities
- Proficiency in Word, Excel, and PowerPoint
- Working knowledge of Google Workspace (Docs, sheets, calendar)
- Experience working with adults with disabilities;
- Knowledge of developmental disabilities and related physical, health, and behavioral concerns.
- Knowledge of licensure, human rights, and other regulations and their application.
- Ability to work independently, performing duties and responsibilities under general guidance
- Ability to develop support plans, assess and monitor progress
- Demonstrate ability to communicate effectively orally and in writing.
- Must enjoy working with all people; and possess a caring and positive attitude.

Certificate/Licenses
- Valid CPR/First Aid – Otherwise, must obtain this within one month of employment
- A Valid Driver’s License, Personal automobile, acceptable driving record, and Auto Insurance are required.
- QDDP qualification will be an added advantage

Perks

Signing bonus of $500 payable at the completion of a 6-month introductory period and upon satisfactory performance.
Day Off on Birthday
Company-sponsored events
Career growth opportunities

Work Schedule

Monday – Friday 8 am – 4 pm

About Reese Family Services

Reese Family Services is a trusted provider of person-centered services for individuals with intellectual and developmental disabilities throughout Virginia. We offer Sponsored Residential, In-Home Supports, Supportive Living, Community Engagement, and Group Day services designed to promote independence, inclusion, and a high quality of life.

At Reese Family Services, we believe every individual deserves to be treated with dignity, respect, and compassion. Our team is committed to providing exceptional care while maintaining the highest standards of ethics, human rights, confidentiality, and regulatory compliance.

When you join Reese Family Services, you become part of a team that is passionate about making a meaningful difference in the lives of the individuals and families we serve.