DayBridge Partial Hospital Coordinator

Park Nicollet is looking to hire a DayBridge Partial Hospital Coordinator to join our Behavioral Health team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

The purposes of this position are: to provide program reception, client program scheduling, referral administration/information, registration, medical record and other administrative support services to designated area; and to perform related duties as assigned. This role is a resource for clients, program staff and providers regarding insurance coverage and benefits, referral/authorization requirements, coordination of benefits and preferred provider/care networks. Must possess a high degree of public contact skills with adult clients.

Major Job Duties and Tasks:

• Provide immediate attention to inquiries in person at the front desk as people arrive and provide immediate attention to answering the telephone
• Schedule patient appointments and coordinate internal and external referral/authorization processes
• Medical records responsibilities
• Misc.

Work Schedule:

Monday through Friday 8:00 to 4:30pm

Required Qualifications:

Education, Experience or Equivalent Combination:

• High school diploma or equivalent

Meets one of the following:

• Graduate of a formal training program in medical reception, an equivalent program, or a customer service program

• Two years experience as a medical receptionist

• Two years experience in a customer service position

• Two years experience in medical insurance or patient billing

• Preferred experience with Epic registration and scheduling

• Preferred experience with medical insurance and prior authorizations

Knowledge, Skills, and Abilities:

• Basic computer and keyboard proficiency required
• Demonstrated customer service skills required
• Demonstrated ability to communicate effectively by telephone and in person
• Demonstrated ability to handle confidential information with discretion
• Demonstrated ability to be accurate and attentive to detail
• Demonstrated ability to work as a team with co-workers, providers and all customers
• Demonstrated ability to organize work under pressure
• Demonstrated ability to function with multiple priorities and interruptions
• Knowledge of medical terminology
• Exceptional customer service skills (internal and external customers)
• Demonstrated ability to systematically and skillfully respond to telephone calls and customer requests.
• Demonstrated ability to verbally understand and read the English language
• Demonstrated ability to write in English legibly, using correct grammar

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!

At HealthPartners we believe in the power of good - good deeds and good people working together. As part of our team, you'll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We're a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We're working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health

As a HealthPartners colleague, we're committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.