Sign upLog in
See more jobs

Daytime Hotline Advocate

Women Helping Women
  • Cincinnati, Ohio
    Today

    Job Description

    POSITION TITLE:         Daytime Hotline Advocate
     
    FUNCTION:     Provides crisis intervention and support, advocacy, information, and referral to survivors of sexual assault, domestic violence, dating violence, and stalking. This includes telephone, written, and crisis intervention. Works consistently within the mission, vision, and values of the Agency. 
    KEY JOB RELATIONSHIPS: Reports to Daytime Hotline Supervisor, serves survivors, collaborates and coordinates with community agencies, organizations to provide appropriate resource/referral sources. 
    QUALIFICATIONS: Demonstrated experience in and passion for delivering effective services to diverse populations/audience and experience in gender-based violence field. Excellent organizational and interpersonal skills. Ability to work independently and with others as a team member and a strong representative of the agency’s brand. Computer literacy (MS Office, databases, email, etc.) required. 
     
    RESPONSIBILITIES & EXPECTATIONS: 
     
    Programming 
    Provides direct crisis intervention services to survivors of sexual assault, domestic violence, dating violence, and stalking. 
    • Provides telephone and one-on-one crisis intervention services. Provides dispatching services for hospital and DVERT calls. Connects survivor to court advocates if accompaniment is needed, and support group facilitation.  
    • Assists client with safety planning, considering lethality risks, and provides information and referrals with each client as appropriate. 
    • Ensures that all survivors of abuse are served regardless of their status, as pursuant to agency policy. 
    • Facilitates accompaniment to proceedings/appointments/meetings as needed to provide information, advocacy, support, and safety.  
    • Facilitate educational and/or support groups for clients, as assigned. 
    • Provides program services that are: 
    • Client focused on supporting and meeting client/community needs. 
    • Excellent in quality and empowering to the clients. 
    • Advocates for survivors based on survivor-defined goals and with the consent of the survivor. 
     
    Outcome Analysis of Programs & Continuous Improvement 
    • Maintains highly accurate records / reporting systems / statistics and submits on time (e.g., documentation for WHW, for funders, for partner agencies). 
    • Participates in the ongoing process of evaluation and revising policies, procedures, and forms as appropriate. 
    • Maintains file information that is usable and accessible to colleagues. 
     
    Agency Teamwork 
    • Establishes and maintains effective and professional working relationships with coworks, volunteers, interns, donors, and board members. 
    • Participate in any additional training and development opportunities provided by the Agency. 
    • Provides training, support, and evaluation of volunteer and interns assigned to this position, including verification of observation logs, as requested by supervisor. 
    • participate actively in Agency meetings and functions. 
     
    Community Leadership 
    • Develops and maintains effective, professional, and collaborative relationships with others in the community. 
    • Collaborates with other Agency staff to ensure the provision of crisis intervention, support and advocacy is coordinated with other community systems. 
    • Exercises discretion when representing the Agency and maintain confidentiality in interactions within community as appropriate. 
    • Consistently advances the Agency and promotes positive public relations. 
    • Affirms the value of diversity and inclusion, and is respectful to all survivors (e.g., gender identity, class, race, ethnicity, ability, religion/spirituality, cultural identity, immigrant or refugee status, and sexual orientation). 
     
    OTHER REQUIREMENTS: To facilitate Agency effectiveness, may be expected to take on other duties assigned. Availability of transportation. 
     
    ACCOUNTABILITY:       Daytime Hotline Supervisor 
    TIME COMMITMENT: Full-time/ Monday Thru Friday 8:30am-5:00pm 
    LOCATON:        In Office, 615 Elsinore Place  
    PAY BASIS:      Hourly, $18.50+ 
    BENEFITS:       As stated in the current Human Resources Policies 
                  CONFIDENTIALITY: May be involved in confidential personnel, and interagency issues. Responsible for client confidentiality. 
     
    Women Helping Women complies with applicable laws requiring reasonable accommodations for individuals with disabilities. WHW is an equal opportunity employer.​ 
     
     

     


    Numbers & Facts

    LocationCincinnati, Ohio
    Websitehttps://www.womenhelpingwomen.org

    Skills

    • Analysis Skillsunmatched
    • Computer Skillsunmatched
    • Continuous Improvementunmatched
    • Crisis Interventionunmatched
    • Customer Relationsunmatched
    • Customer Support/Serviceunmatched
    • Diversityunmatched
    • Documentationunmatched
    • File Maintenanceunmatched
    • Hospitalunmatched
    • Human Resourcesunmatched
    • Interpersonal Skillsunmatched
    • Leadershipunmatched
    • Microsoft Officeunmatched
    • Organizational Skillsunmatched
    • Policy Evaluationunmatched
    • Public/Media/Press/Analyst Relationsunmatched
    • Record Keepingunmatched
    • Service Deliveryunmatched
    • Statisticsunmatched
    • Team Playerunmatched
    • Time Managementunmatched
    • Training/Teachingunmatched

    Be found by employers

    5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.

    Level up your application

    Professional resume templates

    Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

    Free resume templates

    Free resume builder

    Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

    Free resume builder