DCC 3

DCC 3 in Danbury, CT, United States

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DCC 3

Location: Danbury, CT, United States

Salary Range: 19.54 - 37.94

Work Type: Full-Time

Standard Hours: 40

FTE: Non-Exempt

Work Schedule: Day 8

Work Shift: 8AM-4:30PM M-F

Date Posted: Apr 25, 2026

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See what's possible in our system of care

Nuvance Health extends from New York's Hudson Valley to western Connecticut. Our team of more than 15,000 caregivers delivers compassionate care through seven community hospitals, primary care and specialty practice locations, outpatient settings, home care services and telehealth visits. With strong hearts and open minds, we're pushing past boundaries and challenging the expected, all in the name of possibility. As we journey forward, we are guided by our values: personal, imaginative, agile and connected. Our curiosity is opening new pathways and creating new advancements in healthcare for all.

Description

Summary:

The Diagnostic Customer Coordinator 3 is responsible for coordinating and scheduling complex interventional radiology procedures, ensuring accurate documentation, timely communication, and seamless workflow across multiple departments. This role requires advanced organizational skills, clinical knowledge, and collaboration with physicians, nurses, and ancillary staff to support patient safety and high-quality care.

Responsibilities:

• Coordinate and schedule all interventional radiology procedures (e.g., Kyphoplasty, Paracentesis, Thoracentesis, Biopsies, Central line and port placements, Y-90 radiation treatment) in collaboration with radiologists, ordering providers, and anesthesia teams.
• Verify and prepare all required documentation and imaging for scheduled procedures, including reviewing scripts, obtaining prior imaging, ensuring consent forms and booking slips are completed for nurses.
• Facilitate pre-procedure requirements, such as additional imaging, laboratory work, and protocol reviews, and monitor for finalized reports to alert radiologists when ready.
• Coordinate multidisciplinary workflow for complex cases, including anesthesia, Interventional Radiology Techs, Registered nurses, and performing physician or advanced practice provider, ensuring all resources and staff are aligned for procedure success. Communicate schedule changes and add-ons promptly to interventional radiology nurses, technologists, radiologists, and ultrasound staff to maintain workflow efficiency.
• Participate in multidisciplinary coordination, including consult facilitation between physicians and supporting tumor boards when interventional cases are discussed.
• Manage patient intake and pre-registration, ensuring accurate demographic, insurance, and clinical data entry to support billing and compliance.
• Utilize Cerner and Picture Archiving and Communication System (PACS) to upload, retrieve, and manage prior films, studies, and reports for interventional cases.
• Monitor PACS and scheduling systems for pending imaging and unread reports, escalating delays to leadership when necessary.
• Coordinate patient transport and monitor timeliness, escalating delays to radiology and transport managers as appropriate.
• Prepare and deliver biopsy specimens to the laboratory, ensuring proper handling and documentation.
• Maintain accurate logs of outpatient scripts and scheduling status, ensuring all required imaging and documentation are available for provider review.
• Answer phones, route calls, and respond to inquiries regarding interventional procedures, providing timely and accurate information to patients and providers.
• Upload CDs and external imaging into PACS and burn discs for operating rooms, cardiology, and patient requests as needed.
• Maintain a safe and orderly work environment, prioritizing responsibilities and adapting to workflow demands across multiple interventional and diagnostic areas.
• Monitor and manage worklists and inbox queues (e.g., fax queue, awaiting images folder, on-hold scripts), ensuring timely follow-up and scheduling within 48 hours of receipt.
• Collaborate with supply chain and department buyers to track and update orders for interventional radiology equipment and supplies.
• Prepare daily schedule report of IR outpatients
• Ability to cross cover DCC1 and DCC 2 roles when needed
• Maintains and Models the Organization''s values.
• Demonstrates regular, reliable and predictable attendance.
• Performs other duties as required.

Working Conditions:

Manual: significant manual skills/motor coord & finger dexterity

Occupational: Little or no potential for occupational risk

Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force

Physical Environment: Generally pleasant working conditions

Company: Danbury Hospital

Org Unit: 202

Department: Radiology Support Service

Exempt: No

Salary Range: $19.54 - $37.94 Hourly

Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

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We are an equal opportunity employer

Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.

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