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DCO / IT Infrastructure Support Technician

STN Incorporated

Odessa, TX

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Access Control, Administrative Skills, Antivirus, Artificial Intelligence (AI), Audioconferencing, Bash Scripting, Cellular Telephone, Cloud Computing, Communication Skills, CompTIA - Computing Technology Industry Association, CompTIA A+, Consulting, Customer Support/Service, Desktop PC, Documentation, Enterprise Protection, Hardware Administration, Health Plan, Help Desk, ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Internet Security, Inventory Management, Laptop PC, Leading Edge Technology, Mac Operating System, Microsoft Active Directory, Microsoft Office, Microsoft Windows Azure, Microsoft Windows Operating System, Mobile Devices, Multitasking, Network Connectivity, Network Support, Onboarding, Operating Systems, Plan Meetings, Printers, Problem Solving Skills, Scripting (Scripting Languages), Software Administration, Software Patches, System Center Configuration Manager (SCCM), Systems Maintenance, Team Player, Technical Strategy, Technical Support, Time Management, United States Department of Energy (DOE), User Account Administration, VPN (Virtual Private Network), Videoconferencing, Windows PowerShell, Wireless LAN
LOCATION
Odessa, TX
POSTED
Today

DCO / IT Infrastructure Support Technician

Location: Odessa, TX / Travel

At STN, we don't just adapt to the digital future, we engineer it. Our mission is to help organizations thrive in a rapidly evolving technology landscape through strategic insight, cutting-edge solutions, and a security-first mindset. We provide end-to-end services spanning cloud consulting, AI infrastructure, and enterprise security, enabling secure, scalable, and future-ready transformation.

As trusted advisors, we align IT investments with business outcomes that drive performance and growth, starting with deep strategic engagement and delivering tailored solutions built for long-term impact.

Our approach is innovation-led and rooted in cybersecurity, with a focus on leveraging the right technologies to solve real-world challenges. We invest in our people and foster a culture of growth, inclusion, and purpose because we believe empowered teams build transformative technology.

Overview
The DCO / IT Infrastructure Support Technician provides front-line technical support to employees, ensuring smooth operation of end-user devices, office IT systems, and collaboration tools. This role focuses on resolving everyday IT issues and maintaining a productive work environment.

Key Responsibilities

  • Provide helpdesk support for hardware, software, and network issues
  • Install, configure, and maintain laptops, desktops, printers, and mobile devices
  • Troubleshoot operating systems (Windows/macOS) and common applications
  • Manage user accounts, access control, and permissions (e.g., Microsoft 365, Active Directory)
  • Support office network connectivity (Wi-Fi, LAN, VPN)
  • Set up and maintain meeting room AV and conferencing systems
  • Perform system updates, patching, and antivirus management
  • Assist in onboarding/offboarding employees (device setup, accounts)
  • Maintain IT inventory and documentation
  • Escalate complex issues to higher-level IT teams

Experience & Qualifications

Required
  • Associate or Bachelor’s degree in IT or related field (or equivalent experience)
  • 1–3 years of technical support experience
  • Strong knowledge of:
    • Windows and/or macOS environments
    • Microsoft Office / Microsoft 365
    • Basic networking concepts
Preferred
  • Experience with Active Directory, Azure AD, or Google Workspace
  • Familiarity with endpoint management tools (Intune, JAMF, SCCM)
  • Basic scripting knowledge (PowerShell, Bash)
  • Certifications such as CompTIA A+, ITIL Foundation
Key Competencies
  • Excellent customer service mindset
  • Problem-solving and troubleshooting skills
  • Clear communication with non-technical users
  • Time management and multitasking ability

Compensation

  • Full-Time, Exempt
  • $50,000-$70,000/year, DOE

Benefits

  • Health Coverage – Medical, Dental & Vision
  • FSA Health and Dependent Care available
  • 401(k) Plan
  • Unlimited Paid Time Off (PTO)
  • Observed Holidays Paid
  • Cell Phone Allowance
  • Collaborative, growth-driven culture
Candidates must be U.S. Citizens or Permanent Residents. We are unable to provide sponsorship at this time.

Employment is contingent upon the successful completion of a background check and reference verification. All applicants must be authorized to work in the United States on a full-time basis.

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About the Company

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STN Incorporated

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