DCS INTAKE SPECIALIST - CHILD ABUSE HOTLINE - STATEWIDE - 09222026-81107

Job Information

State of Tennessee Job Information

Opening Date/Time09/22/2026 12:00AM Central TimeClosing Date/Time09/28/2026 11:59PM Central TimeSalary (Monthly)$3,229.00 - $4,041.00Salary (Annually)$38,748.00 - $48,492.00Job TypeFull-TimeCity, State Location

Dresden, TN

Jackson, TN

Memphis, TN

Nashville, TN

Clarksville, TN

Murfreesboro, TN

Columbia, TN

Cookeville, TN

Chattanooga, TN

Oak Ridge, TN

Knoxville, TN

Maryville, TN

Johnson City, TN

DepartmentChildren's Services

LOCATION OF (10) POSITION(S) TO BE FILLED: DEPARTMENT OF CHILDREN'S SERVICES, DAVIDSON COUNTY

This is a DCS Intake Specialist position for the Child Abuse Hotline in the Statewide Services Child Investigative and Referral Unit. This position is currently located in Davidson County but can potentially sit in any county across the state.

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree. Experience equivalent to one year of full-time professional work providing child welfare services including, but not limited to, one or a combination of the following: social, psychological, or correctional counseling or case management; volunteer services coordination for a children's service program; and/or juvenile classification coordination.

OR

Graduation from an accredited college or university with a master's degree in Social Work, Criminal Justice, Sociology, Psychology, or related field of study.

Necessary Special Qualifications: Applicants for this class must:

• Must be at least twenty-one (21) years of age on the date of application;
• Be a citizen of the United States;
• Possess a valid driver's license prior to and during employment;
• Have a good moral character, as determined by investigation;
• Complete a criminal history disclosure form in a manner approved by the appointing authority;
• Have no conviction for a felony;
• Agree to release all records involving their criminal history to the appointment authority;
• Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check.
• Submit to and pass a pre-employment screening test for use of illegal drugs.
• Ability to work nights, evenings, weekends and/or holidays as needed.
• Ability to work remotely or physical office location. To work remotely, must have access to a private and confidential workspace and access to hardwired internet services.
• Ability to manually type 40 wpm or higher.

Overview

A person in this classification is assigned to work in a crisis-oriented call center and independently demonstrates skills to conduct an investigatory intake of alleged child abuse and neglect and to appropriately assess the situation to determine next steps to immediately address child safety and risk concerns. This class differs from the DCS Intake Associate* in that the latter functions at the trainee level.

Responsibilities

• Take phone calls and on-line submissions for allegations of child abuse and neglect.
• Using interviewing skills, policy, and protocols determine if the allegation meets criteria to be investigated.
• Prepare the referral for assignment.

Competencies (KSA's)

Competences:

• Customer Focus
• Action Oriented
• Communicates Effectively
• Interpersonal Savvy
• Situational Adaptability

Knowledge:

• Administration and Management
• Customer and Personal Service
• Public Safety and Security
• English Language

Skills:

• Active Learning and Listening
• Complex Problem Solving
• Critical Thinking
• Judgment and Decision Making
• Social Perceptiveness

Abilities:

• Deductive Reasoning
• Inductive Reasoning
• Problem Sensitivity
• Written Comprehension

Tools & Equipment

• Laptop
• Headsets
• Computer Accessories