DCS PROGRAM COORDINATOR - CO CONTINUOUS QUALITY IMPROVEMENT - 09292026-81392

Job Information

State of Tennessee Job Information

Opening Date/Time09/29/2026 12:00AM Central TimeClosing Date/Time10/05/2026 11:59PM Central TimeSalary (Monthly)$4,562.00 - $5,694.00Salary (Annually)$54,744.00 - $68,328.00Job TypeFull-TimeCity, State LocationNashville, TNDepartmentChildren's Services

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF CHILDREN'S SERVICES, DAVIDSON COUNTY

This is a DCS Program Coordinator Position with Central Office Continuous Quality Improvement Team located in Davidson County

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree and experience equivalent to four years of professional work in one or a combination of the following: counseling or case management services, or program evaluations of counseling or case management services, three years of which must involve providing these services to children and/or juveniles.

Substitution of Education for Experience: Graduate course work credit received from an accredited college or university in social work, criminal justice, psychology, sociology, human services, and/or child development may substitute for the required experience on a year-for-year basis to a maximum of one year, there being no substitution for the required three years of children's services work (e.g. 36 graduate quarter hours in one or a combination of the above listed fields may substitute for one year of the required experience).

Substitution of Experience for Education: Experience equivalent to one year as a DCS Program Specialist or a DCS Case Manager 3 with the State of Tennessee.

Necessary Special Qualifications: Applicants for this class must:

• Must be at least twenty-one (21) years of age on the date of application;
• Be a citizen of the United States;
• Possess a valid driver's license prior to and during employment;
• Have a good moral character, as determined by investigation;
• Complete a criminal history disclosure form in a manner approved by the appointing authority;
• Have no conviction for a felony;
• Agree to release all records involving their criminal history to the appointment authority;
• Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check.
• Submit to and pass a pre-employment screening test for use of illegal drugs.

Overview

The Department's Continuous Quality Improvement (CQI) Unit is responsible for acting as a consultant to help improve the work done by continuously identifying areas of improvement in both policy and practice. While not limited to, the primary objective of the CQI Coordinator is to partner with the regions and stakeholders on identifying data trends, attending regular meetings and ad hoc workgroups, working together on CQI referrals to help identify areas of improvement and solution-focused approaches to improve practice, as well as conducting regional data analysis to help improve quality. CQI Coordinators are tasked with meeting COA standards by completing various projects such as Case Process Reviews, statewide and regional CQI meetings and workgroups, data analysis and identifying trends, facilitating data-led conversations to help staff improve the work they do, and other CQI projects based on identified areas of need. CQI Coordinators are also tasked with overseeing the Case Process Reviews, assisting with other case review processes, and assisting the regions with meeting their PQI standards for COA mock reviews and onsite reviews. This position is vital to continuously help the Agency with the mission and vision of the Department.

Responsibilities

• Responsible for statewide implementations of quality improvement initiatives and managing relationships with external stakeholders. Maintains monthly reports on program placements, program exception request approvals and other pertinent data, distributes data on a monthly basis, or on approved distribution timeframe.
• Communicates effectively with the regions and other divisions through various methods of correspondence to assure the delivery of accurate information for relevant investigative tasks. Strengthens partnerships with community agencies and other stakeholders through presentations, engagement, and collaboration.
• Receives information from case management staff to approve necessary services for children initially entering custody and other various needs for assigned program area.
• Utilizes review tools to assess practice and skill set of field staff; monitors service provision for children and families. Monitors network adequacy, identifies service gaps, assesses outcomes, and promotes program improvement.

Competencies (KSA's)

Competencies:

• Decision Quality
• Manages Complexity
• Action Oriented
• Organizational Savvy
• Nimble Learning

Knowledge:

• Customer and Personal Service
• English Language
• Law and Government
• Public Safety and Security

Skills:

• Time Management
• Critical Thinking
• Instructing
• Judgment and Decision Making
• Operations Analysis

Abilities:

• Deductive Reasoning
• Inductive Reasoning
• Problem Sensitivity
• Information Ordering

Tools & Equipment

• Office Equipment
• Computer
• Mobile Phone

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

Agencies may allow an exception based on other factors.