Deal Manager

As part of Microsofts Commercial Deal Making team within Microsoft Customer and Partner Solutions (MCAPS), youll work at the intersection of strategy, sales, finance, legal, and customer success to help shape agreements that enable organizations around the world to realize the full value of Azure, Microsoft 365, Dynamics 365, and emerging AI technologies.

In this role, youll collaborate with diverse stakeholders to solve complex business challenges, develop innovative commercial solutions, and help create outcomes that support both customer success and Microsofts long-term growth. Were looking for individuals who enjoy building trusted relationships, navigating ambiguity, analyzing business opportunities, and transforming complex scenarios into clear, actionable solutions that create value for customers and Microsoft alike.

Every agreement is an opportunity to make an impact by helping customers accelerate their digital transformation journey while contributing to Microsofts mission to empower every person and every organization on the planet to achieve more.

This team plays a critical role in helping customers achieve their business objectives while supporting Microsofts growth and long-term investment in innovation. Every deal is an opportunity to build trusted partnerships, create customer value, and contribute to Microsofts mission of empowering every person and every organization on the planet to achieve more.

 At Microsoft, we believe diverse perspectives drive innovation, and were committed to creating an environment where everyone can do their best work and grow their career. If youre excited by strategic problem-solving, relationship building, and helping customers succeed, wed love to hear from you.

Responsibilities

How Youll Make an Impact

Strategic Deal Leadership

• Shape and structure complex customer agreements that drive customer success and business growth.
• Develop creative commercial solutions that balance customer objectives with Microsofts strategic priorities.
• Serve as a trusted advisor throughout the deal lifecycle, providing guidance on licensing, pricing, and commercial strategy.

Negotiation & Commercial Excellence

• Partner with customers and Microsoft sales teams to develop mutually beneficial pricing, licensing, and contractual solutions.
• Support negotiations that accelerate deal closure while preserving long-term customer and business value.
• Evaluate complex commercial scenarios and deliver recommendations that support informed decision-making.

Cross-Functional Partnership

• Collaborate closely with Sales, Finance, Legal, Business Planning, and Product teams to solve challenges and advance opportunities.
• Build strong stakeholder relationships and align teams around successful customer outcomes.
• Foster an inclusive environment where diverse perspectives contribute to better solutions.

Governance & Risk Management

• Ensure agreement strategies align with Microsoft policies, compliance requirements, and governance standards.
• Identify risks and develop practical mitigation strategies that support sound business decisions.
• Help maintain consistency and operational excellence across customer engagements.

Continuous Improvement & Organizational Impact

• Share insights, best practices, and lessons learned to strengthen commercial capabilities across the organization.
• Identify opportunities to simplify processes, improve efficiency, and enhance the customer and seller experience.
• Contribute to scalable solutions and innovations that improve how Microsoft engages with customers globally. 

Other

• Contribute to a positive, collaborative, and inclusive team environment.
• Demonstrate a commitment to continuous learning, growth, and innovation.
• Embody Microsofts culture and values in interactions, decision-making, and daily work.

Qualifications

 Required/minimum qualifications

• Bachelors Degree in Business Management, Information Technology, Marketing, or related field AND 6+ years sales and negotiation experience or related work or internship experience OR equivalent experience.
• 3+ years of experience partnering across cross-functional teams, including Sales, Finance, Legal, Operations, Product, or Business Planning to achieve business objectives OR equivalent experience.

Additional or preferred qualifications

• Masters Degree in Business Management, Information Technology, Marketing, or related field AND 6+ years sales and negotiation experience or related work OR Bachelors Degree in Business Management, Information Technology, Marketing, or related field or related field AND 8+ years sales and negotiation experience or related work or internship experience OR equivalent experience.

Commercial Deal Making IC4 - The typical base pay range for this role across the U.S. is USD $107,600 - $187,500 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,600 - $205,600 per year.