Mobile Service Dealer Success Manager
Location: Fully Remote
Salary: $78,000 annually
Position Overview
We are seeking a highly motivated Mobile Service Dealer Success Manager to serve as a strategic partner to dealership service operations, helping drive adoption, utilization, and long-term success of mobile service programs. This role blends dealership operations expertise, data-driven coaching, and technical support to improve performance, streamline workflows, and maximize mobile service efficiency.
The ideal candidate brings strong automotive service experience, excellent communication skills, and the ability to influence dealership teams remotely through consultative support and actionable insights.
Key Responsibilities
Program Launch & Implementation
- Support end-to-end onboarding of dealership partners entering mobile service programs
- Coordinate setup and deployment of mobile service platforms, scheduling tools, and operational systems
- Ensure successful integration of digital tools into dealership daily processes
- Provide hands-on support during go-live phases to ensure smooth adoption and minimal disruption
Dealer Support & Coaching
- Serve as the primary point of contact for dealership service personnel and field teams
- Conduct recurring virtual meetings, office hours, and performance check-ins
- Deliver training, coaching, and best practices to improve utilization and operational execution
- Help dealership teams identify and resolve workflow inefficiencies or process gaps
Technical Support & Troubleshooting
- Diagnose issues related to scheduling, routing, dispatching, and system performance
- Provide clear guidance to non-technical users on software functionality and workflows
- Respond quickly to dealership requests to minimize downtime and service disruptions
Performance Management & Analytics
- Monitor dealership KPIs including appointment volume, technician utilization, completion rates, and customer satisfaction
- Lead consultative discussions with dealership leadership to improve mobile service performance
- Translate reporting data into actionable growth strategies and operational improvements
- Track trends and recommend scalable solutions across multiple dealer partners
Cross-Functional Collaboration
- Partner with internal teams to align scheduling strategies with dealership service capacity
- Maintain consistent communication between field teams, dealer partners, and leadership
- Share dealer feedback to improve tools, processes, and program execution
Qualifications
Required
- High School Diploma or equivalent required (Bachelor’s degree preferred)
- 3+ years of experience in automotive service operations, dealership fixed operations, mobile service, or dealer performance support
- Experience with dealership software, scheduling systems, or DMS-integrated platforms
- Strong technical aptitude with the ability to troubleshoot systems and explain processes clearly
- Excellent communication and relationship-building skills
- Proven ability to manage multiple priorities in a fully remote environment
- Proficiency with Microsoft Office and virtual collaboration tools such as Microsoft Teams and Zoom
Preferred
- Experience with mobile service scheduling or dispatch platforms
- Background in KPI reporting, dealership analytics, or operational improvement
- Strong organizational and account management skills
- Analytical mindset with the ability to convert data into actionable recommendations
Work Environment
- Fully remote role supporting multiple dealership locations
- Frequent virtual meetings with dealer personnel and internal teams
- Fast-paced, performance-driven environment with high visibility and impact
Compensation & Benefits
- Base Salary: $78,000 annually
- Competitive benefits package
- Career growth opportunities within a rapidly growing service operations environment
Equal Opportunity Employer
We are an Equal Opportunity Employer and consider all qualified applicants, including individuals with disabilities and protected veterans.
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