Dealer System Analyst

Aufgaben About UsWho is Mercedes-Benz Financial ServicesMercedes-Benz Financial Services part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle. Why work at Mercedes-Benz Financial ServicesWorking at Mercedes-Benz Financial Services is more than a job - its an opportunity to join an innovative team where you are valued for your contributions. As an employee you will experience career development in a positive employee-centric environment. Were a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable friendly environment and relaxed inclusive culture.BenefitsWhen working at Mercedes-Benz Financial Services you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life.As a new employee you will have the opportunity to take advantage of the following benefits that go beyond - beginning day oneGet Rewarded Competitive salary plus an annual bonus based on company performance andor personal yearly performanceNeed a vacation How about just some time for YOU In addition to our vacation time youll receive fifteen 15 additional corporate holidays which will allow you to celebrate religious holidays or escape to the spa Designed to be flexible we let you decide which days are most important to youRide in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease ProgramWe want you to be healthy Outstanding medical dental and vision insurance employer-paid short and long term disability plus on-site exercise facilitiesIs your family growing Enjoy generous paid Family Leave Programs - Six Weeks for New Parents Adoption Expense Reimbursement Programs - up to 6k per childWant to go back to school Tuition Assistance Scholar Program - receive up to 8k in vouchers to complete business-related coursework6k for undergraduate8k for graduateJob OverviewSupports the Dealer System Specialist Band 92 in the business administration operation testing and continuous improvement of MB Advantage and related dealer-facing solutions. The position assists with requirements and backlog documentation user acceptance testing production validation incident research user access and dealer maintenance activities compliance documentation and stakeholder communications. Provides day-to-day analytical and operational support to help ensure dealer systems are reliable accurate compliant and responsive to dealer and internal business needs.ResponsibilitiesSystem Operations and User Support Provide day-to-day support for MB Advantage and related dealer-facing capabilities. Triage user and dealer inquiries reproduce issues document findings coordinate resolution with the Dealer System Specialist and ITM and track open items through closure. Maintain user access and dealer setup information including support for new dealerships and buysell activities. 30Testing and Release Support Develop and maintain test cases execute user acceptance testing and post-production validation for scheduled emergency and defect releases document evidence and results log and retest defects and escalate risks failed results or unresolved issues to the Dealer System Specialist. 25Requirements Backlog and Project Support Gather and document business requirements process flows user stories acceptance criteria and enhancement requests. Maintain Jira items and supporting documentation analyze stakeholder feedback and prepare materials for backlog grooming sprint planning and project status updates. 20Data Controls and Compliance Support Perform recurring system and process checks analyze trends and exceptions maintain procedures and control evidence and support compliance with applicable corporate policies and requirements including A22 and GLBA. Escalate control gaps or data concerns to the Dealer System Specialist. 10Stakeholder Communications and Training Prepare user communications quick-reference materials presentations demonstrations and training content for Dealer Services MBUSAOCU Financial Services Field Staff dealers and other users. Coordinate feedback and follow-up actions. 5Vendor and Administrative Support Assist with vendor meetings issue tracking service reviews documentation requests DataCloud reviews and information security assessment activities. Support routine administration and recordkeeping for dealer system vendors and interfaces. 5After Hours Support Respond to after hour system down incidents and system releases to support MB Advantage or other connected systems as needed. 5 Qualifikationen QualificationsApplicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position.This position requires a minimum of 3 years of overall work experience. Preferred experience includesBusiness-General 3 yearsCredit 1 yearCustomer Service 1-2 yearsInformation Technology 1 yearEducationHigh School DiplomaGED is required Bachelors Degree is preferred. Recommended majors includeBusiness AdministrationAgile software testing business analysis or project management certification preferred.Additional KnowledgeMinimum 3 years overall work experience3 years Business - General General2 years Customer Service or Dealer Support Proficient2 years Information Technology or Business Systems General2 years Credit Finance or Automotive Financial Services General1 year Software Testing UAT and Defect Management General1 year Project Process or Requirements Documentation GeneralSkillsAnalytical skillsAbility to collect data and establish facts and identify trends and variancesIT skillsTestinge-TechnologiesWebPC skillsMicrosoft OfficePresentation skillsProblem Solving skillsProject Management skillsTeam memberAdditional SkillsJira or comparable work-tracking toolsPlanning and organizingInterpersonal skills teamwork collaborationAbility to manage multiple priorities and escalate issues appropriatelyPresentation and communicationRecommended PrerequisitesBusiness Execution AnalystBusiness Systems AnalystDealer or Customer Support AnalystBusiness Center Dealer Services roleCredit or Funding AnalystQuality Assurance UAT AnalystProject CoordinatorOperations AnalystMercedes-Benz Financial Services offers competitive salary performance-based bonuses and a full suite of benefits including 401K with match generous vacation and personal time a Mercedes-Benz car program as well as flexible work arrangements. .EEOMinoritiesFemalesDisabledVetsLI-JM2