Location:Burlington, KY
Company: Southeastern Equipment
Employment Type: Full-Time, Exempt
Southeastern Equipment is a leading solutions provider in the construction industry. Our mission is To help our customers win by providing top-tier equipment, parts, and service. We live by our core values: Hustle, Thoughtful, Passion, and Customer Focused.
As the Operations Manager, you will lead the day-to-day activities of our Burlington branch service and parts departments. You are responsible for ensuring machines are sale-ready and repaired to high standards, while managing a team focused on sales growth, profitability, and exceptional customer satisfaction.
Leadership (LMA): Lead, manage, and hold your team (Parts Manager, Service Writer, Technicians, Yard Associate) accountable.
Departmental Oversight: Drive sales and profit goals for both the Parts and Service departments.
Facility Management: Maintain the physical facility to meet OSHA, EPA, and 5S (85% score) standards.
Customer Excellence: Handle issue escalations and ensure all services align with company values and machine standards.
Support Operations: Coordinate with Sales, Rental, and PSSR teams regarding machine availability and status.
Your performance will be measured by:
Net Parts Income (vs. budget)
Net Service Income (vs. budget)
Store 5S Score (85% target)
Education: High School Diploma/GED required; 4-year BA/BS degree preferred.
Experience: Minimum 6years of managerial experience in a related field.
Skills: Strong financial acumen (P&L, balance sheets), proficiency in Microsoft Office (Excel, Word, Outlook), and superior communication skills.
Physical: Ability to stand/walk the shop floor and regularly lift/move up to 50 pounds.
Travel: Limited travel (approx. 15-20 days/year) for meetings and training.
We offer a dynamic environment where you can champion change and grow business-to-business sales. We follow the EOS model and are committed to training and developing our teams.
Southeastern Equipment stands behind the equipment we carry and the customers we serve. At Southeastern, you’re not only getting top performing equipment, you’re getting quality and trusted support. We’re here to make your equipment experience a great one.
Southeastern offers new, used, and rental equipment for each industry with full in-shop and field technician service and a dedicated parts department.
Experienced ManufacturersSoutheastern carefully selects dependable and experienced equipment manufacturers. Each manufacturer excels in delivering parts on time and providing outstanding warranty support. A wide range of trusted manufacturers are available to ensure the right product is available and each customer receives uninterrupted support.
Case, Southeastern’s primary vendor, is a world-class construction equipment manufacturer and trusted partner for over 50 years. Case has received numerous performance awards and leads the industry with their innovative products.
Factory Trained TechniciansSoutheastern’s factory trained technicians understand that your equipment’s operation is key to your success. Our technicians have a wide range of experience and are always prepared with a fleet of service trucks. At your job site or in our facility, Southeastern’s factory trained technicians use advanced diagnostic and repair tools to provide the fastest turnaround.
On Hand and Specialized PartsSoutheastern has an extensive inventory of parts to efficiently support our service team. This on hand inventory allows service technicians to quickly diagnose and repair your equipment. Dedicated parts personnel are available at each location to help you find the part you need – even for older, specialized equipment.