At Antwerpen Auto Group you will be responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their goal is to generate sales appointments and drive customers to the dealership. The Sales Agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The Sales Agent's responsibility is to deliver premium customer experience by responding to inquiries promptly, professionally, accurately, and courteously.
Reach Out to Linda Peters
410-459-1780 cell
Full-Time Employment
Including weekends
Salary - Yearly $30,000.00 to $80,000.00
Qualifications
Valid Driver's License and good driving record
Ability to deliver premium customer experience by responding to inquiries promptly, professionally, accurately, and courteously
Responsibilities
The Sales Agent responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle
Their goal is to generate sales appointments and drive customers to the dealership
Handle internet inquiries and phone calls, establishing contact and a great first impression with our customers
CRM software to manage the initial guest engagement process
This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance, and incentive programs
Answer inbound phone calls, internet inquiries, and chats
Provide guests with timely, relevant responses to address customer questions and needs
Generate sales and acquisition appointments
Duties and Responsibilities:
Answer inbound phone calls, internet inquiries, and chats
Provide guests with timely, relevant responses to address customer questions and needs
Facilitate providing guests price and purchasing information
Provide payment options and quotes
Generate sales and acquisition appointments
Manage organizers to stay up to date with follow up of all active guests
Adhere to specific outreach cadence required for new inquiries
Maintain a thorough understanding of KPIs
Preferred:
Minimum 1 year dealership sales focused experience
Able to set priorities, multi-task, and achieve goals
Ability to perform in a fast paced environment
Ability to work on a team
Exceptional communication skills, both written and verbal
Highly proficient in verbal phone skills
Ability to establish and maintain strong internal and external relationships
Strong organizational and time management skills
Must be adaptable to change
Proficient using a computer
Evening and weekend schedule availability required