Dealership Software Specialist

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We're not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work! We are seeking for Dealership Software Specialist to join our IT Team on-site at the corporate offices in Salt Lake City, Utah.

HIRING DETAILS

• Job Title: Dealership Software Specialist
• Department: Information Technology
• Reports To: Tekion Support Team Manager
• Location: Ken Garff Automotive Corporate Office
• Schedule: Monday- Friday 9:00am- 5:00pm. Non-remote; with some after-hour and weekends, as needed.
• Compensation: Salary
• Salary Range: $50,000- 55,000 (depending on experience).

JOB OVERVIEW

The Dealership Software Specialist's primary responsibilities are to assist clients in diagnosing and resolving software problems, troubleshoot issues as they occur, oversee CRM systems and assets, and provide training and support as needed. Ideal candidates have strong communication and organizational skills, are dynamic problem-solvers, and can work efficiently on multiple issues.

DUTIES AND RESPONSIBILITIES

• Resolve support requests from employees.
• Timely and accurate User Administration.
• Log all service requests and update tickets as necessary.
• Gather and analyze data to diagnose problems within CRMs and other managed software.
• Communicate between Ken Garff users and 3rd party support staff.
• Assist with Conversion and Acquisition set ups.
• Perform regular CRM data integrity hygiene processes.
• Train and support as needed.
• Travel to dealerships as needed.

SKILLS AND COMPETENCIES

• High level knowledge of CRM programs (Tekion, DealerSocket) and related software (Cox Automotive, RouteOne, ManageEngine, AutoiPacket, etc.).
• Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language.
• Written communication skills to create useful support logs.
• Analytical and problem-solving skills to troubleshoot and diagnose issues.
• Multitasking skills to work effectively on multiple support items simultaneously.
• Observational skills to recognize warning signs that indicate potential problems
• Customer service skills to interact professionally and positively with employees and coworkers.

PHYSICAL REQUIREMENTS

Sitting, standing and walking, the ability to lift and/or move up to 30 pounds, reaching overhead, reaching at or below shoulder level, keyboarding, driving, speaking, hearing, and vision requirements.

We are an Equal Opportunity Employer