Description
Job Title: Collector
Job Summary:
Blitt & Gaines, P.C. is seeking a motivated and detail-oriented Collector to join our dynamic Collections team. In this role, you will represent our firm and its clients by managing and recovering past-due accounts while maintaining a professional, respectful, and customer-centric approach. You'll engage directly with consumers and authorized third parties, negotiate payment solutions, and ensure compliance with all relevant regulations.
If you're a strong communicator, a skilled negotiator, and thrive in a fast-paced, results-driven environment, we'd love to connect with you.
Essential Duties:
- Manage a high volume of inbound and outbound calls in a fast-paced collections environment
- Maintain and update assigned accounts within the collections system daily
- Monitor and respond to client voicemail boxes, documenting and resolving messages promptly
- Negotiate payment arrangements and settlements in accordance with company and client guidelines
- Accurately update customer account information and notes
- Verify and confirm customer account details and banking information
- Process secure payments and update payment methods as needed
- Investigate and resolve discrepancies on accounts
- Communicate professionally with consumers, attorneys, and third-party representatives
- Ensure adherence to all applicable federal and state laws (e.g., FDCPA) and client/firm compliance policies
- Assist the team with projects and other departmental tasks assigned
Performance Expectations:
Performance is measured monthly through scorecards evaluating:
- Productivity metrics
- Compliance with regulatory and internal standards
- Attendance and punctuality
Performance is benchmarked against peers with rankings provided.
Education/Experience:
- Previous collections experience required
- High school diploma required; associate or bachelor's degree preferred
- Experience in collections, customer service, sales, call centers, or QA is a plus
- Familiarity with collections software and systems (e.g., CLS, Microsoft Office Suite)
- Solid understanding of federal and state debt collection laws, including FDCPA
Knowledge/Skills/Abilities:
- Excellent verbal and written communication skills
- Strong negotiation and problem-solving abilities
- High attention to detail and organizational skills
- Professional demeanor with a customer-first attitude
- Ability to multitask, prioritize, and manage time effectively
- Self-motivated, accountable, and able to work independently
- Positive mindset with adaptability and drive to learn
- Comfortable working in a performance driven, bonus structured environment
What We Offer:
- Competitive base pay
- Monthly performance-based bonus opportunities
- Paid Time Off (PTO) and Paid Holidays
- Comprehensive benefits package: Medical, Dental, Vision, Life Insurance
- Short-Term Disability
- 401 (k) retirement plan
- Profit sharing
- Professional Growth and Advancement Opportunities
Join Our Team
At Blitt & Gaines, P.C., we're committed to fostering a supportive, inclusive, and high-performance workplace. If you're looking to build your career in collections while making a meaningful impact, we encourage you to apply today!