Under general supervision, analyzes customer business needs and participates in the planning, design and implementation of new or enhanced systems.
The Senior Business Analyst for KOALA is responsible for analyzing business needs and supporting the planning,
design, and implementation of new or enhanced systems for the Georgia Department of Early Care and Learning
(DECAL). This role serves as the primary subject matter expert for KOALA, providing guidance to Child Care
Services (CCS), Legal/CRC units, the DECAL application development team, and third-party vendors. The position
also supports KOALA production activities, enhancements, and testing.
Core Responsibilities
Ensure KOALA application functionality, requirements, and industry standards are accurately defined and
implemented.
Serve as the primary subject matter expert for KOALA program operations.
Coordinate KOALA maintenance and support activities, representing agency interests.
Develop detailed business requirements and system documentation.
Assist CCS with creating KOALA user training materials, including screenshots and guidance.
Develop and execute test plans; support user acceptance testing and data preparation.
Participate in KOALA enhancement projects through the full project lifecycle, from definition through
evaluation.
Build collaborative partnerships with internal teams and external vendors to ensure timely and successful
deliverables.
Fulfill data requests as needed.
Technical Skills & Competencies
Experience managing IT projects and writing business requirements.
Strong self-starter who can work independently.
Excellent written and verbal communication skills.
Ability to communicate effectively with CCS and Legal staff.
Strong command of English grammar, punctuation, and writing conventions.
Ability to quickly understand and translate stakeholder needs.
Receptive to direction, feedback, and editing.
Logical, analytical, and detail-oriented.
Proficiency with Microsoft Office, Balsamiq, Azure DevOps, and SQL scripting.
Physical Requirements
Ability to receive and understand information through oral communication.
Clear, effective verbal communication.
Ability to hear and understand normal conversation levels.
Close visual acuity for data analysis, transcription, computer work, reading, and visual inspection.
Ability to review, categorize, prioritize, and analyze data using discretion and judgment.
Ability to apply evaluative reasoning in situations requiring subjective analysis.
Preferred Qualifications
Bachelor s degree in a related field with 10+ years of relevant experience.
Required/Desired Skills
| Skill | Required /Desired | Amount | of Experience |
|---|
| Proficiency with Microsoft Office, Balsamiq, Azure DevOps, and SQL scripting. | Highly desired | 3 | Years |
Questions
| No. | Question |
|---|
| Question1 | Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement? |
| Question2 | What is your candidate's email address? |
| Question3 | If selected for engagement, your candidate's hourly Pay must be at least NA. Your candidate can be paid more; however, the hourly SRP cannot exceed NA. Do you agree to these requirements? |
| Question4 | The maximum mark-up for this engagement s SRP is %. To be competitive on pricing, a mark-up below the % threshold is suggested. Do you agree to propose a mark-up at or below %. |
| Question5 | This assignment is contingent upon customer renewal and availability of adequate funding. Do you agree to this requirement? |
| Question6 | If selected for engagement, your candidate will be expected to start no later than 2 weeks (10 business days) after the client's selection date? Do you agree to this requirement? |