Under general supervision, analyzes customer business needs and participates in the planning, design and implementation of new or enhanced systems.
design, and implementation of new or enhanced systems for the Georgia Department of Early Care and Learning
Services (CCS), Legal/CRC units, the DECAL application development team, and third-party vendors. The position
Core Responsibilities
implemented.
Coordinate KOALA maintenance and support activities, representing agency interests.
Assist CCS with creating KOALA user training materials, including screenshots and guidance.
Participate in KOALA enhancement projects through the full project lifecycle, from definition through
Build collaborative partnerships with internal teams and external vendors to ensure timely and successful
Fulfill data requests as needed.
Experience managing IT projects and writing business requirements.
Excellent written and verbal communication skills.
Strong command of English grammar, punctuation, and writing conventions.
Receptive to direction, feedback, and editing.
Proficiency with Microsoft Office, Balsamiq, Azure DevOps, and SQL scripting.
Ability to receive and understand information through oral communication.
Ability to hear and understand normal conversation levels.
Ability to review, categorize, prioritize, and analyze data using discretion and judgment.
Preferred Qualifications