Overview
Under minimal supervision, responsible for implement and supporting the EMR module related to scheduling and referrals
for the Access Center. Creates, analyzes and supports provider and ancillary templates and scheduling configuration to
maximize patient access for assigned operational units. Serves as a technical Subject Matter Expert on template design
strategy. Provides consultative support to operations on template implementation and configuration. Assures that provider
and ancillary schedules are generated/modified efficiently and in a timely manner. In partnership with Operations and IT,
provides analysis, testing, documentation, problem resolution and implementation of solutions as they apply to scheduling
within UFHP. Responsibilities will include significant interaction with internal and external stakeholders and other parties
relative to the further development of centralized administrative services, including but not limited to, scheduling,
registration and referral management.
Responsibilities
Applications Analyst/Department Builder - responsible for
implementation and support of Epic's applications related to
scheduling, referrals, smart phrases, and MyChart. Build
decision trees as needed to support the Access Center.
Analyze, design, test, and validate the application.
Template Design and Optimization - Creates, analyzes and
supports provider and ancillary templates and scheduling
configuration to maximize patient access for assigned
operational units.
Relationship Manager - Proactively meets with and creates
partnerships with operations managers in order to coordinate
optimal template designs, ensure appropriate maintenances
and answer questions and solutions include system template
standards
Issue resolution - Analyzes problems and issues as they
arise, offer effective solutions in a timely manner.
Access Center Culture - Contributes to the overall
effectiveness of the team and the patient care mission by
integrating the values of the department into work patterns,
onstage & offstage behavior, communication, problemsolving,
and interpersonal work relationships. Core
departmental values are: Balance, Clarity, Creativity,
Empathy, Enthusiasm, Flexibility, Ownership, Resilience,
Responsibility, & Thinking Green.
Qualifications
Education and Experience Requirements
Administration, Allied Health, Health Care management, Hospitality Management, etc.) required.
A master's degree is preferred.
Four years of medical practice experience.
Bachelor's degree in an applicable field (Business or Associate degree plus two years medical experience may
substitute for Bachelor's degree requirement.
One year of Access Center agent/float, ACU Manager, or clinic supervisor experience preferred.
Minimum of one year previous supervisory/management experience preferred.
Must have excellent interpersonal, customer service, and written and verbal communications skills.
Ability to develop key issue consensusamong stakeholders (clinic/department managers & administrators, staff, Access Center leadership).
Must have adequate skills in spreadsheet, database, and presentation programs.
Excellent writing skills are required.
Must be able to perform under stress when confronted withemergency, critical, or unusual situations.
Must be able to make generalizations, evaluations, ordecisions based on sensory or judgmental criteria.
Must have the adaptability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
Additional Duties
Additional duties as assigned may vary.
UFJPI is an Equal Opportunity Employer and Drugfree Workplace