Analysis Skills, Billing, Communication Skills, Contact Management, Continuous Improvement, Cost Control, Customer Relations, Dental Insurance, Disciplinary Action, Electronic Data Interchange (EDI), Improvement Metrics, Information Technology & Information Systems, Leadership, Loading/Unloading, Manufacturing, Microsoft Office, Needs Assessment, On Call, Organizational Skills, Performance Management, Performance Metrics, Pricing, Problem Solving Skills, Profit & Loss, Quality Monitoring, Reimbursement, Relationship Management, Revenue Growth, Safety/Work Safety, Sales, Sales Management, Satellite Communications, Supply Chain Operations, Systems Maintenance, Time Management, Time Tracking, Truck Driver, Writing Skills
Dedicated On-Site Account Manager
MVT Services
Join the MVT family!!! Mesilla Valley Transportation is hiring Dedicated On-Site Account Manager in El Paso, TX!
The Dedicated On-Site Account Manager serves as the primary point of contact and is responsible for managing the relationship with a key customer in El Paso, TX. This role will be responsible for supervising approximately 10-13 dedicated truck drivers. This involves effectively communicating with the key customer, understanding their needs and concerns, and addressing any issues that may arise.
Responsibilities:
- Provides and communicates accurate information internally and to the customer while maintaining 100% satisfaction in service.
- Accurately update information into systems via computer.
- Ensures all orders are closed properly for billing; 214's updated through EDI (Electronic Data Interchange) and customer websites when applicable.
- Reviews and finalizes customer updates through EDI regarding order cancellations and location updates.
- Ensures that every customer load is planned, tracked and on time to avoid any potential issues over the weekend.
- Communicates in a clear and consistent manner with high integrity.
- Provides clear work instructions to drivers.
- Directs drivers and company resources in a manner that maximizes utilization of both.
- Key supporter for drivers supervised.
- Organizes and assigns productive drivers to the most efficient routes to ensure deadlines are met.
- Continuously monitors and directs the arrival and departure of loads and drivers.
- Assigns drivers to units and maintain truck/trailer performance by increasing truck miles to improve profitability.
- Monitors satellite communication to determine hours of driver service and to resolve driver log issues.
- Analyzes and monitors the work quality, safety quality, attendance/punctuality, and behavior of drivers, disciplines when necessary.
- Controls expenses such as layover/motel reimbursement and unloading/advances.
- Manages trailer pools for designated customer.
- Maintains direct contact with members of the organization to coordinate and increase the efficiency driver, truck, and trailer assignments.
- Understands the area customer KPIs such as the trailer pool requirements, service numbers, commitments (Lanes/Volume and transit).
- Collaborates with the pricing, sales, and account management teams.
- Works with customers directly to discuss accounts and may conduct in-person meetings if necessary.
- Audits load boards to adjust throughout the day and locates exceptions to protect service and reduce cost.
- Continuously improves metrics to include on-time delivery/pick-up, utilization of assets, and increasing monthly revenue.
Supervisory Responsibility
Directly supervises two or more employees. Responsibilities include planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications:
- High School Diploma or equivalent required.
- Proficient with Microsoft Office suite.
- Experience in management, operations, and leadership.
- Extensive knowledge of supply chain network and operation.
- Excellent written and communications skills.
- Excellent organizational skills.
Job Benefits:
- 401(k)
- Dental Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- Tuition Reimbursement
- Vision insurance
Benefit Conditions:
- Only full-time employees are eligible.
Mesilla Valley Transportation began in 1982 as a small independent fleet in the Southwest. In the late '80s, MVT went through a controlled growth spurt and began to encompass the 48 connected states and Canada.
Today, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S. We specialize in time-sensitive service between major manufacturing areas within the U.S., Canada, and Mexico borders.
"Where family, careers, and success come together!"
- Employment Type:Full-Time
- Salary:$60,000 per year (DOE)
- Shift:06:00 AM - 04:00 PM on Monday, Tuesday, Wednesday, Thursday, Friday - On Call Status on Saturdays
- Department:Operations
- Benefits:401(k)
- Location:El Paso, TX 79907
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Mesilla Valley Transportation Solutions LLC