Bankruptcy, Credit and Collections, Customer Support/Service, Detail Oriented, File Maintenance, Financial Policies, Financial Procedures, Foreclosures, Health Plan, High School Diploma, Legal, Legal Documents, Life Insurance, Loan Operations, Past Due Accounts, Presentation/Verbal Skills, Reimbursement, Status Reports, Training Program
At First Federal Bank core values speak to the heart of an organization and are the essence of a company’s identity. Everything we do is centered around our community, customer service, our stability, and being trustworthy. These values support our mission and vision, shape our culture, and provide a foundation for the future.
Offering a dynamic benefit package that includes but is not limited to:
- Four Medical Plan Offerings to choose from
- Employer HSA Contributions (Coverage/Plan exclusions)
- Employer Provided Life Insurance Policy
- Annual Health Incentive
- Annual Wellness Reimbursement
- Tuition Reimbursement program
- Generous Match 401k Retirement Plan
- Paid Sick Leave
- Paid Vacation Leave
- 11 Paid Holidays based on the Federal Reserve Calendar
If you are ready to take on a challenging and rewarding role; we invite you to apply for this exciting opportunity.
ESSENTIAL FUNCTIONS:
- Takes calls daily from customers internal and external.
- Reviews payment lists, maintains departmental files and prepares and posts debits, credits and other payments as well as posting charge offs, recoveries and booking REO's as needed.
- Ensures payments are properly credited or applied to customer accounts and in financial institution records.
- Prepares and monitors reports on status of all past due delinquent accounts and collection activities. Contacts customers regarding delinquent account.
- Tracks legal documentation, communicate with third parties in regards to legal activities on bankruptcies, foreclosures and other default matters.
- Scanning loan documentation and file room operations.
- Provide the best service to our customers with innovative and creative solutions.
JOB REQUIREMENTS:
- High school diploma or equivalent.
- Excellent customer service skills, including verbal, phone, and written communication.
- Ability to deal with time constraints, difficult conversations with customers and strong attention to detail.
- Successful completion of in house training program (if available) or approved outside training program.
- Good understanding of financial institution products and services.
- Solid understanding of financial institution policies and procedures.
- Two years of experience working in a loan related field preferred.
- Collections experience a plus.
- Ability to deal with time constraints and strong attention to detail.
- Extended hours sitting and performing computer tasks may be required.
- Employees confirm they are able to perform the essential functions of this position to continue employment with First Federal Bank.
Bilingual candidates encouraged to apply.
EQUAL OPPORTUNITY EMPLOYER / VET / DISABILITY
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