Join our Loan Servicing Team as a Default Specialist and play an important role in helping Waukesha State Bank's mortgage customers navigate challenging financial circumstances. In this position, you'll work directly with customers who are delinquent or at risk of becoming delinquent, providing knowledgeable, compassionate guidance and helping them identify the best path forward. Whether the goal is to help a customer remain in their home through a retention or loss mitigation option or navigate the appropriate disposition of a property, you'll be there to guide them through the process.This position manages a wide range of mortgage default activities, including collections, loss mitigation, foreclosure, bankruptcy and REO processes. You'll work closely with customers, attorneys, investors, insurers and internal departments while ensuring compliance with applicable regulations, investor guidelines and bank procedures. Responsibilities also include maintaining accurate loan and customer records, completing investor and regulatory reporting, processing claims, reconciling accounts and assisting with audits and examinations.We're looking for an experienced mortgage or banking professional who brings strong attention to detail, sound judgment, excellent communication skills and a genuine desire to help customers. A minimum of five years of mortgage or banking experience is required, with at least two years of experience in collections, investor reporting or default servicing strongly preferred. Waukesha State Bank is one of the largest locally owned and independent community banks in Wisconsin, with 14 full-service offices located throughout Waukesha County. Our strength as a successful and growing financial services provider is rooted in a long-standing commitment to serving the community with a personalized, one-on-one approach to banking and an emphasis on customer service.This is an onsite position in Waukesha County, WIMust have the ability to obtain an active NMLS RecordEmployment with Waukesha State Bank is contingent upon the successful completion of a criminal background check and drug screen.EOE Disability/Vet