This position provides an elevated level of customer service by providing reliable financial information and accounting services to First State Financial (FSF) users statewide by answering phone calls and responding to emails. The individual will log service desk tickets for user inquiries, system password resets, and system or document processing issues. They are responsible for resolving or escalating the tickets to the appropriate subject matter expert. The incumbent in this position is required to be trained in and understand all 13 FSF Modules. Other duties include maintaining training schedules and completion records to ensure FSF security requirements are met.
The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for Telework and Alternative Work Schedules according to the State of Delaware’s Alternative Work Arrangement Policy. More information will be shared at the time of interview.
The Division of Accounting may offer remote work and flexible schedules where appropriate. These options will be discussed during the interview and are dependent on position responsibilities.
Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.
Applicant must complete satisfactory criminal background check, reference checks, confirmation of compliance with federal and state tax laws, and any other required condition of employment.
All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.
At the State of Delaware, we invest in our people and support them in and outside of the office. Our employees enjoy a total compensation package that far exceeds the value of their base salary. We offer comprehensive benefit plans that will give you peace of mind and security. Below is a list of benefits that are offered to eligible employees:
Health and Well Being
*Health Benefits, Dental Insurance, Vision Insurance
Just In Case
*Disability Insurance, Group Universal Life Insurance
Your Future
*Retirement Benefits, Deferred Compensation
Professional Growth
*Training and Development Programs
Work Life Balance
*Paid Leave, Paid Holidays, Paid Parental Leave, Alternative Work Schedules
More Benefits
*Flexible Spending, Pre-Tax Commuter Benefits, Accident and Critical Illness Insurance
Visit Statewide Benefits for more information!
The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.
Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.
Accommodations are available for applicants with disabilities in all phases of the application and employment process.
Individuals who use TDD may request auxiliary aid or service by calling (800) 232-5470 or by visiting delawarerelay.com.
If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call (302) 739-5458 or email jobs@delaware.gov.
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.