Job Description
Exceed service standards by providing customers with prompt, quality coffee selection, purchase, and preparation. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Minimum
- High school diploma or general education degree (GED), plus six months of experience in customer service; or combination of relevant education and experience
- Ability to complete Initial Store Training and pass barista certification with a score of 90% or better
- Ability to work in a fast-paced environment
- Ability to work weekends on a regular basis, work any shift and work overtime as needed
- Accuracy/attention to detail
- Ability to organize/prioritize tasks/projects
- Knowledge of company policies, procedures, and organizational structure
- Familiarity with industry/technical terms and processes
- Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
- Promote and follow company initiatives
- Greet customers, answer questions, and suggest product to enhance service and meet sales goals
- Maintain cleanliness of customer service area and equipment
- Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day to standard
- Follow store policies and procedures
- Perform cleaning tasks in accordance with the duty rosters and cleaning standards
- Follow standards for merchandising, stocking, rotating, and storing all products
- Follow cash handling and register policies
- Follow inventory stocking and recording guidelines
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Numbers & Facts
| Location | Chicago, IL |
| Job Type | Part-time |
| Industry | Food and Beverage Production |
| Company Size | 10,000 employees or more |
| Year Founded | 1883 |
| Website | https://jobs.kroger.com/marianos/ |
About Company
Mariano’s is unlike any other store. See for yourself how we bring you the freshest high-quality foods from just about everywhere in the world...be it kosher bagels from down the street, or mozzarella from Caserta, Italy. And we created a neighborhood shopping environment filled with amenities like an Italian coffee shop serving authentic gelato, a wood-fired pizza oven, and sit down sushi bar; not to mention a full-service pharmacy. All at prices so compelling, that our Shop well. Eat well. Live well. philosophy can become yours too.
Mariano’s stores offer a range of opportunities to match a wide range of skills and interests. As a team member at one of our stores, you’ll enjoy the freedom of a flexible schedule, opportunity for upward movement and pleasure of working with a great group of people every day.
We value the contributions of each of our team members and encourage them to grow within the company. New opportunities for job advancement are continuous, which is great news for your career. If you are committed to quality in everything you do, we are interested in learning more about you.
Mariano’s stores offer a range of opportunities to match a wide range of skills and interests. As a team member at one of our stores, you’ll enjoy the freedom of a flexible schedule, opportunity for upward movement and pleasure of working with a great group of people every day.
We value the contributions of each of our team members and encourage them to grow within the company. New opportunities for job advancement are continuous, which is great news for your career. If you are committed to quality in everything you do, we are interested in learning more about you.
Skills
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