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Skills
- Beveragesunmatched
- Coffee Makingunmatched
- Corporate Policiesunmatched
- Customer Support/Serviceunmatched
- Customer/Consumer Behaviorunmatched
- Customer1unmatched
- Detail Orientedunmatched
- Diversityunmatched
- Equipment Maintenance/Repairunmatched
- Espresso Makingunmatched
- Establish Prioritiesunmatched
- High School Diplomaunmatched
- Inventory Reportsunmatched
- Meet Sales Quotaunmatched
- Merchandisingunmatched
- Problem Solving Skillsunmatched
- Resolve Customer Issuesunmatched
- Special Needsunmatched
Description
Exceed service standards by providing customers with prompt, quality coffee selection, purchase, and preparation. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Minimum
- High school diploma or general education degree (GED), plus six months of experience in customer service; or combination of relevant education and experience
- Ability to complete Initial Store Training and pass barista certification with a score of 90% or better
- Ability to work in a fast-paced environment
- Ability to work weekends on a regular basis, work any shift and work overtime as needed
- Accuracy/attention to detail
- Ability to organize/prioritize tasks/projects
- Knowledge of company policies, procedures, and organizational structure
- Familiarity with industry/technical terms and processes
- Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
- Promote and follow company initiatives
- Greet customers, answer questions, and suggest product to enhance service and meet sales goals
- Maintain cleanliness of customer service area and equipment
- Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day to standard
- Follow store policies and procedures
- Perform cleaning tasks in accordance with the duty rosters and cleaning standards
- Follow standards for merchandising, stocking, rotating, and storing all products
- Follow cash handling and register policies
- Follow inventory stocking and recording guidelines
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Numbers & Facts
| Location | Lakewood, CO |
| Job Type | Part-time |
| Industry | Food and Beverage Production |
| Company Size | 100 to 499 employees |
| Year Founded | 1988 |
| Website | https://jobs.kroger.com |
About Company
Kroger Family of Companies, one of the world’s largest retailers, employs nearly 431,000 associates who serve customers in 2,778 retail food stores under a variety of local banner names in 35 states and the District of Columbia. Kroger and its subsidiaries also operate 2,231 pharmacies, 784 convenience stores, 323 fine jewelry stores, 1,387 supermarket fuel centers and 38 food production plants in the United States. With sales of $109.8 billion in 2015, we continue to grow. Kroger is recognized as one of America’s most generous companies for its support of more than 100 Feeding America food bank partners, breast cancer research and awareness, the military and their families, and more than 145,000 community organizations including schools. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.