Deli/Sandwich Shop Associate

ScheduleFull Time or Part Time Available: Monday thru Friday from 10:00am to 2:30pm, No Weekends.LocationDowntown Deli Location (482 E Main St, Norfolk)About UsGourmet Gang is the deli division of Trolley Hospitality Companies , a Richmond-based hospitality group serving the greater Richmond and Hampton Roads regions. With seven gourmet lunch bistros, we're known for creative, handcrafted menus and top-quality ingredients that keep guests coming back.Our commitment to quality extends beyond the food— we believe our success starts with our people. Driven by a shared purpose of delivering happiness to our customers, community, and team, we focus on fostering a supportive and positive workplace where everyone's contributions are valued. We hope you will join us!Our Values – The Trolley WayNo excusesDo the right thingCan-do attitudeAlways growingHelp firstTransparencyAbout YouProviding excellent customer service brings you joy.You are knowledgeable about food and comfortable talking about preparation methods and ingredients.You seek out opportunities to ‘leave it better than you found it.'You are not afraid to acknowledge and learn from your mistakes.You want to be a part of a growing company that values their employees.How You Will Make An ImpactWe are looking for a Deli Associate for our Downtown Norfolk location. Depending on your assigned station, you may be responsible for taking orders, running the cash register, answering the phone, expediting orders, or salad and sandwich preparation. Some typical tasks would be:Salad & Sandwich PrepStock stations with ingredients and refill as needed; portion out sides into containers.Prepare and package salads and sandwiches according to set recipes.Customer Service/CashierGreet customers with a warm and welcoming attitude.Assist walk‑in customers with information and suggestions about menu items and catering offerings.Operate the cash register and POS system to process transactions efficiently and accurately.Handle customer inquiries and resolve any issues promptly and professionally.Responsible for wiping down tables, refilling the ice and syrup in the soda dispenser, and general cleanliness of the front of the store.During downtime, prep paper goods (catering boxes, sandwich paper, stickers for containers, etc.) as well as par out salad dressings and sauces.Customer Service/PhonesAssist customers over the phone by providing information and suggestions about menu items and catering offerings and taking orders.During downtime, prep paper goods (catering boxes, sandwich paper, stickers for containers, etc.) as well as par out salad dressings and sauces.ExpeditingPull orders together, ensuring the food is up to standard and correct condiments and paper goods are included.All StaffParticipate in opening and closing procedures, including doing dishes, mopping, replenishing paper items in the bathroom, taking out trash, and miscellaneous tasks assigned by the manager.Collaborate with other team members to ensure smooth operations, including stepping in to other roles, as needed.What You Bring To The TableCustomer service experience, preferably in a food service settingFood prep experienceExperience running a cash register – a plusAble to follow directions and work independentlyEffective verbal communication skillsReliable transportationThe Good StuffBase pay $14–15/hr with tip pool averages between $16–18/hrFull‑Time:Paid holidays, PTO, & Floating HolidaysMedical, Dental, and Vision insurance plans available401(k) retirement plan and company match after 1 year of employmentCompany paid Life Insurance and Short‑Term DisabilityEmployee Assistance Program (EAP)Free Employee Shift MealDiscounts at all Trolley House Hospitality companies including catering services and vending items in our warehousePart‑Time:Employee Assistance Program (EAP)Discounts at all Trolley House Hospitality companies including catering services and vending items in our warehouseFree Employee Shift MealPart‑time employees who work at least 1,000 hours a year are eligible for 401(k) matching after the first yearOpportunities for Extra CashOpportunities available to train and become certified as a Gang Server, Bartender, or Setup/Take Down Crew and be added to our Catering Staff. Work a couple events, make some tips, and earn some extra money. WE ALL WIN!Pay$14–18 per hour#J-18808-Ljbffr