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Delicatessen Clerk

Hy Vee

Cedar Rapids, IA

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JOB DETAILS
SKILLS
Billing, Customer Relations, Customer Satisfaction, Customer Support/Service, Depth Perception, Federal Government, Food Safety, Food Services, Government Regulations, Loading/Unloading, Maintain Compliance, Order Delivery, Order Processing, Order Supplies, Product Pricing, Retail Management, Safety/Work Safety, Sanitation, State Government, State Laws and Regulations, Telephone Skills, Time Management
LOCATION
Cedar Rapids, IA
POSTED
3 days ago
About the Job

Additional Considerations (if any):

  • Night & Weekend Shifts Required
At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Delicatessen Clerk

Department: Delicatessen

FLSA: Non-Exempt

General Function:

As a Delicatessen Clerk, this position will be responsible for handling food in a safe manner and ensuring the work area is always clean and neat. You will run the department registers and receive payments, make change, etc., where applicable. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies:
  • Partnerships
  • Growth mindset
  • Results oriented
  • Customer focused
  • Professionalism
Reporting Relations:
  • Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Perishables, Store Operations, and Health Wellness Home; Food Service Director; Delicatessen Department Manager
  • Positions that Report to you: None
Primary Duties and Responsibilities:
  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store
  • Makes an effort to learn customers' names and to address them by name whenever possible.
  • Assists customers by: (examples include)
    • escorting them to the products they're looking for
    • securing products that are out of reach
    • loading or unloading heavy items
    • making note of and passing along customer suggestions or requests
    • performing other tasks in every way possible to enhance the shopping experience.
  • Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
  • Takes customer orders at the delicatessen counter.
  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
  • Reviews orders for the day.
  • Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
  • Reviews the status and appearance of the food for freshness.
  • Ensures that an adequate food supply is ready and on hand and develops or follows a production list.
  • Anticipates product needs for the department on a daily basis.
  • Prepares, finishes, and replenishes product as necessary.
  • Checks in product, puts product away, and may review invoices.
  • Runs the department registers and receives payment, makes change, etc., where applicable.
  • Removes trash in a timely manner.
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
  • Washes dishes as necessary.
  • Orders product and supplies as necessary.
  • Delivers orders as needed.
  • Prices products for customers as necessary.
  • Assists in other areas of store as needed.
  • Performs other job related duties and special projects as required.
Knowledge, Skills, Abilities and Worker Characteristics:
  • Must be able to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing
  • Must be able to solve arithmetic calculations involving fractions, decimals and percentages.
Education and Experience:
  • Less than high school or equivalent experience and six months or less of similar or related work experience.
Physical Requirements:
  • Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
  • Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with our without correction, color vision, depth perception and field of vision.
  • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.


Working Conditions:

This position is exposed to dust, noise, equipment movement hazards, and electrical shock on a daily basis. Has occasional exposure to temperature extremes and cleaning chemicals/solvents. This is a fast paced work environment.

Equipment Used to Perform Job:

Telephone, fax, copier, intercom system, computer, calculator, kitchen utensils, hot wrapping machine, garbage disposal, trash compactor, cardboard compactor, box cutter, slicer, scales, delivery van, pallet jack, hot wrapper, and knives.

Contacts:

Has daily contact with the general public and customers. Has contact with federal/state governmental or regulatory agencies regarding inspections.

Are you ready to smile, apply today.

Employment is contingent upon the successful completion of a pre employment drug screen.

About the Company

H

Hy Vee

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